Empleos de remote technical support

Why work with us?

We are a fast-growing company that is revolutionizing the world of data in Latin America!

CIAL Dun & Bradstreet is the leading provider of business decision making solutions and commercial data across Latin America and the Caribbean. Our solutions are designed to transform how businesses manage risk and make critical decisions about the companies they rely on.

At CIAL, we firmly believe that every team member plays a critical role towards achieving our goal of enabling businesses to thrive in any economic environment.

It’s our people, not technology, that makes what we do possible. It’s our people, not data, that turns information into insights. And it’s our people, not algorithms, that cares to help our clients make better informed decisions.

We are innovative, agile, and inspired by data – and we are looking for people that share those values to join our mission to build stronger businesses!

Join the data-revolution!

The role:

The Solutions Engineer will be responsible for supporting clients in implementing and optimizing software solutions, managing system integrations, and collaborating with both clients and internal teams to ensure successful project outcomes.

What you will do:

• Designing and installing customized software solutions for the customer needs, goals, and technical requirements for the implementation
• Create implementation plans based on gathered requirements
• Lead the implementation process by configuring, installing and integrating the company`s products or services
• Providing post-installation follow-ups, and technical guidance and support during the implementation phase, troubleshooting issues to align with their business process.
• Act as a liaison between the client, sales team, product development, and support teams, ensuring clear and effective communication throughout the implementation process.
• Conduct training sessions for client stakeholders on how to use and maintain the implemented solution.
• Create documentation, manuals, and guides to assist clients in understanding and using the product effectively.

• Testing the performance of the installed system, fixing bugs, and quality checks to ensure that the implemented solution meets client`s expectations and complies with the predefined standards.

What we are looking for:

• Bachelor’s degree, preferably in computer science, engineering or software engineering.
• Fluency in English
• Previous work experience on related areas
• Good communication skills.
• Ability to create big-picture software solutions.
• Ability to present ideas in a clean, user-friendly way.
• Problem-solving skills
• Attention to detail.

What we offer:

• Positive and encouraging work environment.

• Dynamic company where you can grow as far as your vision and curiosity leads you.

• Competitive compensation and benefits package.

• Hybrid office / remote work scheme.

CIAL provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.