Empleos de remote customer service

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

JOB DESCRIPTION – The Production Engineer is responsible for providing best-in-class live television production support for NBCU, supporting live and scripted/unscripted productions. This position will also support the projects team, where and as required, to implement changes, enhancements, and system upgrades.

Responsibilities:

• Provide technical support and support maintenance of a broadcast production environment consisting of multiple studios and production control rooms.
• Troubleshoot and resolve issues in routing, audio, video, intercom, graphics, replay, ingest, and IP/streaming systems during live and recorded productions.
• Support hybrid SDI/IP infrastructures including SMPTE 2110 concepts, multicast, VLANs, and PTP under the guidance of senior engineers.
• Operate and monitor virtualized systems (VMware/Hyper-V) and cloud-enabled production workflows as directed.
• Apply basic understanding of scripting (Python, Bash, PowerShell) to assist with simple automation tasks, troubleshooting, and log review when required.
• Leverage foundational exposure to monitoring tools (DataMiner, Datadog, NewRelic, Op5, Grafana) to support system health checks and identify performance anomalies.
• Support contribution workflows including SRT, NDI, Dante/AES67, and IP-based transport for remote and cloud-based productions.
• Provide basic support for field productions, remote sets, temporary control rooms, or event-based deployments when required.
• Collaborate effectively with engineering, production, and IT teams across local and remote (Mexico/Miami) operations.
• Document SOPs, workflows, diagrams, inventory, and system configurations following NBCU O&T standards.
• Adhere to technical security best practices (access control, patching, device hygiene, network safety).

Basic Requirements:

• Bachelor’s degree in engineering, Electronics, Telecommunications, Computer Science, or related fields, or equivalent work experience.
• 2–3 years of recent experience supporting live production, streaming, broadcast, or other mission-critical technical environments.
• Solid knowledge of SDI-based production workflows and foundational understanding of IP-based media transport.
• Basic knowledge of Linux and Windows operating systems within a technical environment.
• Understanding of networking fundamentals (VLANs, multicast, routing, PTP) with willingness to deepen IP production skills.
• Ability to work with SRT, NDI, Dante/AES67, LiveU, bonded cellular and other contribution tools.
• Strong customer service orientation and professionalism, especially under time-critical conditions.
• Strong documentation discipline and adherence to standards.
• Willingness to work evenings, overnights, weekends, and holidays with little or no notice depending on production schedules.
• Strong interest in continuous learning across broadcast, IT, cloud, and emerging technologies.
• English - Intermediate.

Eligibility Requirements:

• Experience with AWS Media Services, Azure, AMPP, Viz Now, or cloud-based production environments.
• Exposure to Docker, Kubernetes, containers, or microservice-based workflows.
• Experience building dashboards via Prometheus/Grafana or similar observability stacks.
• Familiarity with Vizrt, Ross XPression, EVS, Evertz, or similar major broadcast ecosystems.
• Ability to support or build automation workflows using scripts or APIs.
• Experience collaborating with remote international teams and adapting to multicultural environments.
• Ability to work under high stress during fast-paced live productions while maintaining clarity and professionalism.
• Ability to leverage AI-based tools to improve troubleshooting efficiency, documentation speed, and operational consistency.

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.