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    • Previous experience in customer service, billing, or a similar field (phone calls and emails, live chats a plus).
    • Send custom detailed email replies to clients.
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Job Post Details

Customer Service Representative - job post

Zoek Marketing
Home Office (Desde casa)
$13,000 a $16,000 por mes - Tiempo completo
Respondió entre el 51 % y el 74 % de las postulaciones en los últimos 30 días; normalmente, en el transcurso de 3 días.

Información del empleo

Sueldo

  • $13,000 a $16,000 por mes

Tipo de empleo

  • Tiempo completo

Descripción completa del empleo

Zoek is now hiring Customer Experience Specialists for our Customer Service Team. We are an award-winning (https://www.topseos.com/profile/zoek/) and highly rated (https://www.bbb.org/sdoc/business-reviews/internet-marketing-services/zoek-in--aliso-viejo-ca-172015796) Internet marketing company based in Orange County.

We have experienced tremendous growth over the last quarter and expect to keep heading in the right direction - and we need your help!

Visit us at www.gozoek.com

What you will do:

  • Answer Inbound Calls for the Customer Service queues
  • Make Outbound Calls to clients in accordance with tickets you are assigned to
  • Make Outbound Calls to clients who reach out to you personally requesting help
  • Send custom detailed email replies to clients
  • Review accounts within the CRM to help provide useful information to clients
  • Provide billing assistance on occasion (we have a dedicated Billing team)
  • Assist clients with certain upgrades/downgrades as well as cancelations

Qualifications:

  • Previous experience in customer service, billing, or a similar field (phone calls and emails, live chats a plus)
  • Familiarity with CRM platforms
  • Ability to build rapport with clients
  • Strong negotiation skills
  • Deadline and detail-oriented
  • Being able to work independently and be self-sufficient
  • Ability to adapt to changes and willingness to adjust processes
  • Bilingual (English Advanced/Fluent conversational is a must)
  • Must be highly organized and have great problem-solving skills
  • Positive and friendly energy
  • High school or equivalent

Job Type: Full-time

Pay: $13,000.00 - $16,000.00 per month

Application Question(s):

  • Knowledge of Marketing/Digital Marketing?

Experience:

  • Customer Service / Call Center: 4 years (Required)

Language:

  • English (Advanced/fluent) (Required)

Work Location: Remote

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