Empleos de remote customer service

About Klar

Let’s start with the basics! Klar is a Mexican fintech startup whose mission is to democratize and revolutionize the way in which financial services have been delivered so far in Mexico, especially since half of the population doesn’t have a bank account. We offer a rich set of products across our debit and credit offers and the future is bright for Klar! We have an exciting and ambitious roadmap to bring more features to our products so that we can better serve our users. We have served more than 2 million users since our launch in 2019!

We are also proud to have been certified in 2023 as a “Great Place to Work” in Mexico - we’ve worked hard to make that happen and will continue to make bigger strides in the future! Sound like a place you’d like to be?

Our people

If you join us at Klar, you’ll be welcomed to a team which is rich in many talents and we are very proud! With our head office in Mexico City, and remote tech hubs in Berlin and Argentina, we are always learning something new about another culture or language. With so many people from different backgrounds and walks of life (young professionals, parents, LGBTQ+, neurodivergence), you’ll definitely find your people here!

Our values

Ownership - We own our successes & our failures as a team.

Excellence - We do everything to the best of our ability & always seek to achieve a new level of excellence in our work.

Inclusion - We believe we are stronger together and actively work to promote a safe, diverse, inclusive, and respectful culture.

Customer Obsession - We understand the value Klar can bring to its customers & it’s always at the forefront of our decisions.

Klarity - We communicate clearly & with authenticity. It’s in our name & it’s what we do.

The position and your daily adventures

Vendor Onboarding & Management

• Request and validate legal/tax documentation for new vendors
• Register and onboard vendors in the ERP (bank details, tax ID, legal name, payment terms, etc.)
• Verify compliance against blacklists (SAT/AML) and internal documentation requirements
• Periodic updates of vendor information and proper document filing

Invoice Reception, Review & Control

• Receive, track, and register invoices/CFDIs in the system for accounting
• Validate tax requirements (UUID, tax regime, payment method, VAT, retentions, etc.)
• Review prices, purchase orders, contracts, and agreed terms
• Ensure proper accounting classification (account, cost center, project, business unit)
• Prioritize invoices based on due dates and credit terms

Payment Scheduling & Execution

• Prepare weekly payment proposals according to due dates and internal approvals
• Control payment status (scheduled, paid, pending, returned, under clarification)
• Prepare and send payment complements when required
• Maintain continuous communication with vendors regarding payment dates and follow-up

Reconciliations & Balance Cleanup

• Reconcile accounts payable against the general ledger
• Identify open items, pending charges, and credit notes
• Clean up and clear balances for monthly financial statements
• Follow up on discrepancies with vendors and internal teams

Closing Activities & Reporting

• Prepare weekly/monthly reports of due invoices and aging
• Generate AP reports for Treasury, Accounting, and Management
• Record and support internal/external audit requirements
• Generate AP KPIs (payment timing, open tickets, aging, etc.)

Process Implementation & Continuous Improvement

• Define, document, and update AP policies (from onboarding to payment)
• Design workflows, approval levels, formats, and internal controls
• Propose process improvements and automation initiatives
• Implement tools to enhance control, visibility, and traceability

What we are looking for:

• Bachelor’s degree in Accounting, Finance, Business Administration, or similar.
• Strong background in Accounts Payable (3-5 years), managing the full AP cycle (invoice reception, validation, posting, and payments).
• Experience with vendor onboarding and management, including tax/legal documentation, ERP registration, updates, and blacklist checks (SAT/AML).
• Solid knowledge of CFDI tax validation (UUID, VAT, withholdings, payment method, tax regime).
• Skilled in reconciliations, balance cleanup, and resolving discrepancies with vendors and internal teams.
• Experience preparing payment proposals, controlling payment status, and issuing payment complements.
• Previous involvement in month-end close, AP reporting, aging, KPIs, and audit support.
• Hands-on experience with SAP.
• Intermediate–advanced English for communication with external vendors and internal reporting.

Our offer to you:

• Competitive salary based on performance and experience
• Chance of earning Klar stock options
• 15 days of paid vacation per year; plus extended maternity and paternity leaves
• Vacation premium
• 30 days of Christmas bonus
• Food vouchers
• Medical Insurance
• Computer device
• Wellhub subscription to offer mental and physical health
• Sponsored coaching and therapy sessions via Modern Health
• A modern centrally located office in Mexico City with free drinks, snacks, and regular social events
• International work environment with amazing and highly skilled people
• A world class team that helps you evolve your skills in areas you're interested in

Klar is a safe place for everyone!

We trust our highly skilled and diverse team and we’re committed to creating a welcoming and inclusive environment for new talents to flourish. We value diversity and welcome all applications regardless of gender, nationality, ethnic and social origin, religion/belief, physical abilities, age, sexual orientation and identity.

Should you require any accommodations through the recruitment process, please don’t hesitate to let us know how we can help!