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    • Minimum two years of customer service experience.
    • Previous customer service experience (B2B preferred).
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Customer Service Representative Remote Position
Logotech
·
4.3
Home Office (Desde casa)
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Detalles del empleo

No se proporcionó información
De Home Office (Desde casa)

Descripción completa del empleo

This is a remote position.

Please read the full post description before applying.


About Logotech

Logotech is a leading distributor of promotional products, serving businesses of all sizes. We are committed to exceptional customer service, offering a vast selection of quality products while leveraging technology to fuel our growth.

We value work-life balance and strive to foster a positive, supportive environment where our team can flourish both personally and professionally.


Position: Customer Service Representative

We are seeking dedicated Customer Service Representatives to join our dynamic team. This is a permanent remote position, Monday–Friday, 9:00 AM–6:00 PM (U.S.-compatible time zones required).

This is an excellent opportunity to build a stable, long-term career in a fast-growing company that values professionalism, reliability, and customer satisfaction.


Ideal Candidate

  • Positive, friendly, and proactive attitude
  • Able to work independently with minimal supervision
  • Strong communication and interpersonal skills
  • Detail-oriented and organized
  • Calm and solution-focused in a fast-paced environment
  • Customer-first mindset with a genuine desire to help


Requirements

Daily Duties & Responsibilities

  • Respond to inbound customer inquiries via phone and email
  • Provide product information, pricing, and order status updates
  • Assist customers with order placement and modifications
  • Coordinate artwork approvals and order confirmations
  • Troubleshoot issues and resolve customer concerns efficiently
  • Maintain accurate records in CRM software
  • Collaborate with internal teams to ensure timely order fulfillment
  • Stay informed about products, promotions, and company processes


Required Education & Experience

  • Previous customer service experience (B2B preferred)
  • Experience in the Promotional Products industry is a plus but not required
  • Minimum two years of customer service experience
  • Associate degree or higher preferred

Required Skills

  • Excellent English communication skills (written and spoken)
  • Strong attention to detail (include the answer to 3+3+3 in your application)
  • Proficiency in Microsoft Office (Word, Excel)
  • Competent typing skills
  • Strong problem-solving abilities
  • Ability to remain calm and professional under pressure
  • Strong organizational skills
  • Positive, can-do attitude

Benefits

Benefits

  • Competitive base salary (based on experience)
  • Performance-based bonuses
  • No cold calling — inbound support focus
  • Comprehensive training and ongoing support
  • Supportive management team
  • Paid U.S. holidays
  • Paid vacation days

How to Apply

Please submit your resume, cover letter, salary requirements

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