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Job Post Details

Customer Service Representative (Remote) - T236M - job post

Hyre
4.4 de 5 estrellas
Ciudad de México, CDMXHome Office (Desde casa)
Tiempo completo
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Información del empleo

Tipo de empleo

  • Tiempo completo

Descripción completa del empleo

Position Overview:
We are seeking a reliable and detail-oriented Customer Service Virtual Assistant to support our growing team. The VA will be responsible for handling customer inquiries, assisting with scheduling and follow-ups, resolving concerns, and ensuring an excellent client experience from start to finish.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat promptly and professionally

  • Provide quotes, answer service-related questions, and assist with booking moves

  • Coordinate scheduling changes and update internal systems accordingly

  • Conduct post-move follow-ups to gather feedback and address any concerns

  • Escalate complex issues to management when necessary

  • Maintain accurate and up-to-date customer records

  • Assist with administrative tasks as needed (CRM updates, reporting, etc.)

Qualifications:

  • 3+ year of experience in a customer service or administrative support role (moving industry experience a plus but not required)

  • Excellent written and verbal communication skills

  • Strong organizational skills and keen attention to detail

  • Ability to stay calm and empathetic under pressure

  • Familiarity with CRM tools (experience with SmartMoving is a plus)

  • Ability to work U.S. office hours

  • Fast, reliable internet connection and professional work environment

Preferred Skills:

  • Experience working with U.S.-based customers

  • Familiarity with scheduling or dispatching systems

  • Problem-solving mindset and proactive communication style

Hyre, formerly Hey Lieu is a fast-growing virtual assistant service company dedicated to providing exceptional support to our clients. We value innovation, efficiency, and a commitment to excellence. Join us and be part of a dynamic team that empowers businesses to thrive.

Job Type: Full-time

Work Location: Remote

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