Empleos de Mesero

Concierge – Cosmetic Surgery (On-Site, Guadalajara)

Join our team and become a Concierge for MIA Aesthetics, a leading cosmetic surgery company dedicated to transforming lives through high-quality aesthetic procedures. As a Concierge, you will be the main point of contact for patients after they book their surgery, guiding them through every step of their journey, from scheduling changes to accessory purchases and general support.

Why Join Us?

• Work only 4 days a week with 3 days off!
• Full-time, on-site role in a dynamic and rewarding industry
• Competitive salary with performance bonuses
• Clear career growth opportunities
• Be part of a patient-focused, supportive team

What You’ll Do:

• Guide patients from booking to surgery day, providing top-tier customer support.
• Handle inbound calls and case follow-ups via Omnichannel, ensuring every patient receives timely assistance.
• Make scheduled outbound calls at key milestones before surgery (88, 65, 35, and 10 days prior).
• Assist with appointment changes, payment processing, and accessory purchases.
• Understand all departments and processes to effectively assist patients.
• Follow call scripts and flowcharts to ensure a smooth, structured experience for every patient.

What We’re Looking For:

• Fluent English proficiency (fully bilingual)
• Strong customer service skills with some sales experience (preferred but not required)
• Ability to thrive in a fast-paced, high-volume call environment
• Excellent communication and problem-solving abilities
• Comfortable handling sensitive information, including medical-related content
• Availability: Monday–Thursday, 9 AM – 8 PM

Start Date: March 14 !

If you’re passionate about helping others through their transformation journey and want to work in a dynamic, high-energy environment, apply today!

Job Types: Full-time, Commission

Pay: $15,000.00 per month

Experience:

• Sales: 1 year (Preferred)

Language:

• Advanced English (Required)

Work Location: In person