Customer Service Representative ( Shift: 9 AM-5:30 PM)

Are you passionate about helping others and making a meaningful impact? At SARCHENTU, we go beyond. We are committed to transforming lives, building futures, and supporting each person with empathy, respect, and understanding.

We’re looking for dedicated individuals to join our team! At SARCHENTU, every team member plays a key role in helping our clients find hope and a better future. If you’re motivated to make a real difference, explore this opportunity and become part of a team driven by a mission that truly changes lives.

Here are some important details about the position:

Location: CDMX
Schedule: Full-time
Modality: On-site
Requirement: Bilingual (English/Spanish)

Position Objective

Provide comprehensive and professional service to both potential and current clients by efficiently managing appointments, inquiries, and administrative processes. The goal is to ensure a positive client experience, strengthen the relationship with the organization, and contribute to achieving operational objectives through clear communication, timely case management, accurate billing, and compliance with internal policies.

Responsibilities

• Coordinate and attend client appointments to provide information about our services.
• Manage inbound and outbound calls, resolving inquiries promptly and professionally.
• Offer service packages and support clients in selecting the most suitable option.
• Generate invoices and process payments.
• Escalate cases according to established guidelines.
• Properly record and file client information and documentation.
• Comply with internal policies and ensure high standards of customer service.

Requirements and Skills

• Bachelor’s degree preferred.
• Minimum of 1 year of experience in customer service and negotiation.
• Strong time management and multitasking abilities.
• Excellent verbal and written communication skills.
• Proven ability to work collaboratively and professionally with individuals at all levels of the organization.
• Ability to maintain confidentiality and handle sensitive client information with discretion.
• Bilingual (English/Spanish).
• Experience managing inbound and outbound calls, assisting clients, and providing accurate information.

Don’t miss this opportunity!
Take the next step in your professional journey and become part of a company that drives your success.

Tipo de puesto: Tiempo completo

Sueldo: $15,000.00 - $16,000.00 al mes

Beneficios:

• Seguro de gastos médicos mayores
• Seguro de vida
• Vales de despensa

Pregunta(s) de postulación:

• Usted vive en Ciudad de Mexico?

Experiencia:

• Atención al cliente: 2 años (Obligatorio)

Idioma:

• Inglés Avanzado (Obligatorio)

Lugar de trabajo: Empleo presencial