Empleos de key account

Contract · Full-time · LATAM

We’re looking for an experienced Project Manager to lead ongoing e-commerce engagements for fast-moving digital brands. This role is ideal for someone who enjoys owning delivery end-to-end, working closely with clients, and translating priorities into consistent execution and results.

This is not a one-off project role. You’ll manage long-term client relationships, ensuring steady progress, clear communication, and alignment between business goals and delivery.

What You’ll Be Responsible For:

• Manage day-to-day execution across multiple ongoing e-commerce accounts, ensuring priorities are clear and work is delivered on time.
• Act as the main point of contact for clients, building trust and maintaining strong, collaborative relationships.
• Lead weekly client calls, setting agendas, guiding discussions, and turning decisions into clear action items.
• Provide structured weekly updates covering progress, key wins, upcoming work, and potential risks.
• Own and maintain client roadmaps, balancing short-term execution with longer-term growth initiatives.
• Coordinate internal teams (design, development, marketing, QA, strategy) to keep delivery aligned and efficient.
• Run internal standups to align on priorities, dependencies, and timelines.
• Identify risks, scope changes, or resourcing issues early and proactively address them.
• Track budgets, hours, and resourcing using time-tracking tools, ensuring alignment with scope.
• Ensure quality standards are met before anything reaches the client.
• Keep documentation, notes, and plans organized and up to date.

Requirements:

• 3+ years of experience as a Project Manager in a digital or marketing agency environment.
• Strong background managing ongoing retainer-based clients (not just fixed-scope projects).
• Familiarity with e-commerce platforms and lifecycle/retention tools (e.g., Shopify, email/SMS marketing platforms).
• Confidence leading client conversations and managing expectations.
• Excellent organization skills and ability to juggle multiple clients at once.
• Experience managing budgets, timelines, and team capacity.
• Proactive, detail-oriented, and solutions-driven mindset.
• Comfortable working remotely with distributed teams.

Benefits:

• Competitive monthly compensation based on experience.
• Quarterly performance-based bonuses.
• Fully remote setup with flexibility and autonomy.
• Long-term engagement with stable clients.
• Opportunity to grow into broader account ownership and strategic responsibilities over time.