Empleos de data entry remote mexico

Job Description

As a Renewals Specialist, you will support the Renewals team in ensuring smooth, timely, and customer-centric contract renewals for our SaaS offerings. You’ll play a key role in maintaining customer satisfaction and retention through administrative support, cross-functional coordination, and a growing understanding of customer needs and renewal strategies. This role is ideal for a detail-oriented, motivated individual who is eager to build a career in SaaS revenue and customer operations.

Key Responsibilities:

• Track contract renewal dates and maintain accurate records in CRM systems (e.g., Salesforce)

• Send renewal notifications, reminders, and follow-ups to customers

• Assist in generating quotes and preparing contract documentation

• Coordinate with Sales, Customer Success, and Legal to support the renewal process

• Maintain and report on renewal pipeline status, identifying potential risks

• Provide timely responses to customer inquiries related to renewals and contracts via ticketing system

• Support customer engagement initiatives by assisting with check-ins and gathering feedback

Core Competencies & Skills:

Business Knowledge

Demonstrates a foundational understanding of Zendesk’s core products, internal processes, and renewal policies, with growing awareness of industry context and available resources.

Relationship Management

Begins building trust with customers and engaging with decision-makers, while learning how to collaborate effectively across teams to support client needs.

Communication & Conflict Resolution

Communicates the basic value of Zendesk’s offerings, actively listens to customer feedback, and is developing skills to address concerns and navigate conflict constructively. Understands prompts for customer escalation and can execute quickly to gather appropriate audience.

Analytical Skills

Capable of interpreting basic customer data to support forecasting and decision-making, with guidance from senior team members.

Negotiation

Understands the importance of negotiation in renewals and is learning how to communicate value, address objections, and present options aligned with customer needs.

Qualifications:

• Bachelor’s degree or relevant internship/entry-level experience

• Strong attention to detail and organizational skills

• Familiarity with Salesforce or similar CRM tools is a plus

• Customer-first mindset with a proactive attitude and eagerness to learn

• Excellent written and verbal communication skills

Where We Work

Zendesk is not your average tech company. We have all the stuff you’d expect - competitive pay, benefits, appealing offices, snacks, and more. We also have a culture deeply dedicated to enabling conversations and providing appreciative support. We help our staff keep work-life balance, from flexible hours to remote work, to the most dynamic parental leave plans on the market. Our Social Impact team is actively engaged in our community and enables us to invest thousands of hours with local community groups each year. We invest in diversity and inclusion so that our team reflects the diversity of the world around us. We have a whole crew dedicated to ensuring our workplace experience is top notch and welcoming for all.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here .

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.