Empleos de back office

Site Reliability Engineer

Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you!

We are looking for a Site Reliability Engineer, to join our Shared Capabilities, Service Reliability and Operations group. We provide innovative team collaboration and an opportunity to build, operate and support scalable and reliable services that underpin Thomson Reuters’ products.

About the Role

In this opportunity as a Site Reliability Engineer, you will be responsible to:

• Implement site reliability engineering and DevOps best practices. Feed non-functional requirements into the product backlog, such as, but not limited to, high availability, scalability, self-healing, observability, continuous delivery, security.
• Build and maintain monitoring & event management for all aspects of infrastructure, micro-services and the platform and implement Alerting mechanism using cloud native solutions
• Leverage AIOps tools and Automate IaC and CICD and promote best practices for our CI/CD processes
• Provide primary operational support and engineering for multiple large, distributed platforms
• Act as the go to person for any production issue. Troubleshoot and monitor until successful mitigation, communicate effectively, postmortem and implementation of the learnings.
• Focus on Continuous improvement and technical standards – leverage AI, drive improvements in productivity, monitoring, tooling and set industry best practices.
• On-call Rotation: Participate in on-call/shift rotations (L2). When on-call, you are expected to drive the troubleshooting and mitigation activities while working on incident
• Be innovative and curious:
  • Maintain end-to-end security ensuring that we meet best practices standards
  • Keep up-to-date with emerging cloud technology trends, especially around AIOps, DevOps, Service Reliability and Security.
  • Adopt pan-TR operation principles to ensure consistency and efficiency
  • Documenting “tribal” knowledge. Constant upkeep of documentation and runbooks can ensure that teams get the information they need right when they need it
  • Be collaborative: Extreme collaboration within our teams – Canada, US, Mexico, and India

About You

You're a fit for the role if you have:

• Bachelor's degree in Computer Science or related field
• 3 years of experience as DevOps engineer and/or Cloud engineer with hands on experience in building & operation PRODUCTION cloud native application on AWS or Azure.
• Skilled in Unix/Linux and knowledge (thoery to RHEL)
• Experience with writing Infrastructure as Code (IaC) (Terraform, CloudFormation, or Azure Resource Manager…)
• Experience with Version Control and CI/CD (Git / CodePipeline or Azure DevOps …)
• Scripting and programming experience (Bash, PowerShell, or Python)
• Some knowledge of Distributed logging: ELK, DataDog, CloudWatch, or Azure Monitor
• Team player with a can-do attitude

To apply, please upload your updated resume in English.

Location: CDMX

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What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here .

Learn more on how to protect yourself from fraudulent job postings here .

More information about Thomson Reuters can be found on thomsonreuters.com.