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SonrisaCX is looking for motivated Virtual Assistants with strong Customer Service and Sales skills to join our remote team. If you enjoy helping customers, and building relationships while working from home, this role could be a great fit.

In this position, you will interact directly with customers, provide support, recommend solutions, and help create outstanding customer experiences that build long-term client and team relationships.

What You'll Do:

• Handle inbound and outbound calls
• Respond to customer inquiries via phone, email, and chat
• Provide quotes, order assistance, and follow-up support
• Identify sales opportunities and recommend products/services
• Build strong, professional relationships with customers and team members
• Maintain accurate records of customer interactions in CRM systems
• Collaborate with internal teams to improve customer experience
• Manage multiple interactions while maintaining high-quality service.

Requirements:

• Advanced English fluency (spoken and written)
• 1+ years of experience in customer service or sales
• Strong computer skills (Microsoft Office, Google Workspace, CRM tools)
• Excellent communication, organization, and problem-solving skills
• Strong attention to detail and organizational skills
• Ability to multitask in a fast paced remote environment
• Reliable high-speed internet connection
• Dedicated home office work space

Preferred Experience:

• Appointment setting or soft sales experience
• Call center or or remote customer support background
• Experience working with CRM systems

Why Join SonrisaCX?

• 100% Remote Work
• Full time stable position
• Supportive team environment
• Growth opportunities

Job Type: Full-time

Pay: Up to $5,000.00 per week

Application Question(s):

• What level would you rate your English at from 1 to 10?
• Do you have experience with Microsoft Office and Google office tools such as Google sheets and Google Meets?
• Do you have a stable work history?
• Do you have reliable internet connection and a home office setup?
• Please submit a brief cover letter outlining your relevant experience, skills, and why you are a strong fit for this role. Be sure to include specific examples that demonstrate your qualifications.

Experience:

• Customer Service: 2 years (Preferred)
• Call Center: 2 years (Preferred)

Language:

• ENGLISH (Preferred)

Work Location: Remote