Empleos de support specialist

** This position is based in Mexico and its 100% remote (working from home).**

Key Responsibilities

• Support Cargowise One applications for all ranks and its related peripherals development
• Configure, setup and manage the workflow, triggers and events for the business needs and achieve the corporate objectives
• Coordinate with users and key users in different business domains and collect requirements and do analysis and be able to offer solutions and workarounds.
• Involve in Cargowise One customization on documents, setup and documentation of the requirements against the setup.
• Formulate process mapping and gap analysis on the existing process and produce solutions by leveraging the Cargowise One applications and middlewares and development.
• Plans and formulates EDI engineering global initiatives and builds teams for success
• Coordinate and direct implementation projects, making detailed plans to accomplish goals and
• Manage tasks and priorities of projects based on users expectations and KPI standard.
• Coordinates all customer & partner integration solutions, acting as the technical lead

Required experience

• 5 years of Cargowise One application support and management experience
• Must have experience in registry setup, workflow and customization experience in forwarding and related modules
• At least 3-5 years exposure on logistics and forwarding background
• Understanding project management methodology of agile and regression test structure
• Has experience working with Service Now, JIRA and Confluence (preferred but not required)

Technical skills

• Cargowise One Workflow Design and understanding the use of event code, milestones, tasks and trigger and macro setup in filtering
• Business Requirement and Gap Analysis
• Application Registry setup and change register/log update and maintenance
• XUE and XUS analysis and understanding of EDI communications setup with carriers, airlines and message analysis
• Documents customization and basic understanding of SQL
• Experience in SNOW and handling of tickets before (preferred but not required)
• Experience in using TEAMS as supporting tool and repository for documents sharing

Business skills

• 3-5 years of logistics and forwarder experiences in both air, sea freight, warehouse and customs operations and hands-on experience
• Stakeholder management and communication through all levels of the organization
• Moderate the meeting and sessions for system demo, walkthrough and solution design meeting with different stakeholders
• You must be authorized to work for any employer in the US
• Be flexible to travel to other countries for on-site support and meeting where necessary

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.