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Customer Service Analyst - job post

Beiersdorf México SA
Ciudad de México, CDMX
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Ubicación

Ciudad de México, CDMX

Descripción completa del empleo

Your Tasks

  • Guarantee the billing process for the timely delivery of the merchandise with the fill rate established internally and agreed with the customers.
  • Maintain close communication with supply chain and commercial areas for the alignment of processes for the optimization of delivery processes.
  • Order Entry: EDI management, order frequencies, communication with CPFR and Planning for product availability.
  • Billing: Follow-up to the timely billing process, review of incidents in electronic invoicing, re-invoicing process.
  • Deliveries: Follow up with logistics and the LSP to the delivery based on scheduled appointments. Negotiating with clients for extraordinary deliveries or out of time.
  • Rejection and Returns: Guarantee the minimum rejection by the customers, communicating to the commercial area and negotiating the reception of the merchandise. Monitor that the returns process is executed according to policy.
  • Fill Rate: Ensure that the fill rate percentages are within the parameters established with each of the clients and aligned with the internal service level, through the previous work of product allocation and successful deliveries.
  • Reporting: Preparation and analysis of reports on the status of orders, delivery dates, fill rate percentages and penalties, rejections and main reasons, product without availability, etc.

Your Profile

  • Bachelor's degree in Administration, Commercial areas or related.
  • Minimum of 2 years of experience in customer service.
  • Experience with retail (Walmart, Amazon, Soriana, Chedraui and/or LA Comer (desirable)
  • Knowledge in SAP
  • Expertise in Excel.
  • Strong interpersonal skills and written/oral communication skills.
  • Orientation to results
  • Effective communication
  • Continuous learning
  • Adaptability to change
    • English - intermediate level

At Beiersdorf, we want to help people feel good about their skin – and our commitment goes far beyond caring for skin. For 140 years, we have developed innovative skin and body care products for well-known brands such as NIVEA, Eucerin, La Prairie, Hansaplast, and Labello. We act according to our purpose, WE CARE BEYOND SKIN, and take responsibility for our consumers, our employees, the environment and society.

Behind every brand, every product and every accomplishment are our more than 20,000 employees. It is for them that we live an inclusive culture of respect and trust that is strongly aligned with our values – CARE, COURAGE, SIMPLICITY and TRUST. We also embrace diversity by valuing the uniqueness of each individual and being committed to equal opportunities for all.

Additional information

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