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Job Post Details
Agente Telefónico de Pagos - $5,475 Weekly - job post
Información del empleo
Así es como las especificaciones del empleo se alinean con tu perfil.Sueldo
- $21,900 por mes
Tipo de empleo
- Full-time
Ubicación
BeneficiosObtenidos de la descripción completa del empleo
- Descuento de empleados
- Programa de referidos
Descripción completa del empleo
#opertativo10
Important: This position is strictly on-site, and only candidates residing in Tijuana, Rosarito, or Tecate may apply. The job offer will only be provided after successfully completing the interview process at our offices. Please note that we do not cover relocation expenses to the city.
Join the Coolest Call Center in Tijuana!
Bilingual Customer Service Agent - Billing
Confie, a leader in the service industry, is looking for bilingual agents for our Call Center in Tijuana. If you are fluent in English and Spanish and are passionate about providing quality service, we want to meet you!
Job Summary:
The customer service agent will be responsible for managing inbound and outbound calls, processing monthly payments for our insured clients, and handling inquiries according to the insurance company's guidelines and state regulations. You will also transfer customers to their insurance provider for specific information unavailable in our sources and process policy reinstatements in compliance with state and provider regulations.
Schedule:
Training:
Monday to Friday: 8:00 AM to 5:40 PM
Operations:
Monday, Wednesday, Thursday, and Saturday: 6:00 AM to 4:00 PM
Tuesday: 6:00 AM to 2:00 PM
Friday and Sunday: Off
Requirements:
- Fluency in both English and Spanish (B2 level or higher)
- Previous experience in customer service, ideally in a Call Center environment
- Excellent communication skills and the ability to handle difficult situations with calm and professionalism
Standard Benefits:
- Christmas Bonus (Aguinaldo)
- Profit Sharing (Utilidades)
- Paid Vacation
- Vacation Premium
- Death Benefit Fund
- Paternity Leave
- Marriage Leave
- Weekly payroll via electronic deposit with Banco Santander
Additional Benefits:
- Paid training (includes a bonus)
- Productivity bonus
- Referral bonus
- Additional paid days off
- Private Medical Insurance for you and your family
- INFONAVIT/FONACOT housing credit program
- Social Security (IMSS)
- Savings Fund & Voluntary Savings Plan
- Rewards and Recognition Program
- Opportunities for growth within the company
- Employee discounts on tuition with local universities
- Discounts with participating local businesses
- Excellent location with access to all public transportation
Desired Education Level:
Basic (not a requirement!)
Desired Experience Level:
Any experience in customer service is valid. If you've worked in a Call Center, even better!
Department Function:
Customer Service
Don’t miss the chance to be part of a growing team and make a difference in the customer experience!
To ensure an efficient selection process, please apply to only one position that best matches your skills and interests.
Note: Priority will be given to candidates who meet the mentioned requirements (residence in the area, fluency in English) and include their WhatsApp and email in their application. Apply through this platform or directly via WhatsApp at +52 663-203-2242 (mention where you saw the information).
Job Type: Full-time
Pay: $21,900.00 per month
Application Question(s):
- Do you live in Tijuana, Tecate or Rosarito? (Y si no, menciona en que fecha te mudarias a esta zona)
Experience:
- Call Center: 1 year (Preferred)
Language:
- Inglés (Required)
Work Location: In person