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Sales Representative - job post

Cognizant
3.9 de 5 estrellas
Colonia Polanco, CDMX
Tiempo completo
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Información del empleo

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Tipo de empleo

  • Tiempo completo

Ubicación

Colonia Polanco, CDMX

Descripción completa del empleo

Job Summary

The Merchant Success Manager is responsible for a merchants longterm retention and revenue growth Cultivate our relationships with SMB business owners while helping them craft a successful partnership

Demonstrate a broad scope including making operational improvements troubleshooting productrelated bugs upselling incremental products and services and ensuring high levels of satisfaction and retention on a book of accounts


Responsibilities

The Merchant Success Manager is responsible for a merchants longterm retention and revenue growth Cultivate our relationships with SMB business owners while helping them craft a successful partnership

Demonstrate a broad scope including making operational improvements troubleshooting productrelated bugs upselling incremental products and services and ensuring high levels of satisfaction and retention on a book of accounts

Responsibilities

Connect and collaborate with our existing merchant partners to understand their unique goals and priorities and help resolve current challenges to retain and grow our partners

Communicate with merchants from your book of business by phone and email on an ongoing basis to monitor and support progress toward their goals

Skill Set Required

2 years of experience in sales account management roles increasing customer satisfaction retention and product adoption

Creative motivated and passionate about sales account management

Experience using Salesforce or similar CRM tools

Experience using Google Sheets or Microsoft Excel can maintain complex spreadsheets on an intermediate to proficient level

Experience using Outreach or similar engagement tools

Ability to demonstrate empathy with partners needs and adapt to meet their unique goals

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