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Job Post Details

Customer Service Representative (Semi-Bilingual) - job post

IntouchCX
3.3 de 5 estrellas
45601, Amaneceres, Jal.
$42 a $44 por hora - Tiempo completo
crea una cuenta de Indeed antes de continuar a la página web de la empresa.

Información del empleo

Sueldo

  • $42 a $44 por hora

Tipo de empleo

  • Tiempo completo

Ubicación

45601, Amaneceres, Jal.

Descripción completa del empleo

About IntouchCX

IntouchCX is shaping the future of customer experience by partnering with iconic brands to create meaningful connections across voice, chat, email, and social media. Fueled by cutting-edge technology and a team that’s all-in on making brands thrive, we’re setting the bar in quality-driven support.

About the Job

We are currently hiring full-time and part-time Inbound Customer Service Representatives to work in our hybrid Customer Service and Sales campaign in Guadalajara! This is a campaign with calls 100% in spanish and you just need written and readed English to work.

Our Customer Service Representatives are passionate about delighting customers by making every interaction an unforgettable experience - whether that’s through inbound calls, emails, and/or chats. We want people with personality, who love making an impact with every customer interaction.

We also want people with drive and ambition - people who want a career, not just a job. Punctuality, performance, and positivity will set you up for success!

Benefits of Working as a Customer Service Representative:

  • Flexible schedules! We make sure you have time to balance life and work
  • Competitive salary - $42 MXN - $44 MXN / hr
  • Campaign specific benefits
  • Industry-leading benefits from day 1 - Legal benefits, food vouchers and savings fund
  • Amazing career growth opportunities
  • Paid in-person training

Working as a Customer Service Representative, You Will:

  • Assist all customers through inbound calls, emails, and/or chats.
  • Communicate a variety of information to the customer.
  • Be an active listener and help resolve customer inquiries.
  • Improve the customer’s service by selling upgrades and add-ons.
  • Provide a meaningful and positive experience with every customer interaction.
  • Learn and retain a thorough working knowledge of all existing and new products and services.

Working as a Customer Service Representative, You Have:

  • Advanced English (80% spoken)
  • Intermediate computer skills
  • The ability to be consistently ready to work and on time as scheduled.
  • The understanding that your training will be on-site and then you will be working on an hybrid schedule

Availability: Full time and Part time (some shifts may depend on availability).

Ready to apply? Submit your application and one of our recruiters will reach out via email/phone/text to learn more about you and connect you to this exciting opportunity!

By signing this application, the applicant consents to IntouchCX collecting, using and retaining their personal information for purposes relating to the application process and if hired, the employment relationship. Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.

Job Type: Full-time

Pay: $42.00 - $44.00 per hour

Work Location: In person

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