Empleos en Guadalajara, Jal.

Responsibilities and Tasks

• Define, design, engineer, and implement storage and backup hardware and solutions.

• Define, in conjunction with other support groups and service providers, the functionality required to support business strategies.

• Work with customers to gather requirements and propose, engineer, and provision storage and backup solutions.

• Research and partner with vendors and management to select products that best meet company needs.

• Manage system setup and standardization of features and usage.

• Create documentation, testing, training, and post-deployment assessments.

• Adhere to the change management process for any planned maintenance, or when potential issues are identified.

• Provide training for new team members.

• Coordinate vendor-specific support and problem resolution.

• Adhere to Micron’s established processes and policies.

• Provide 24x7 On-Call technical support and expertise for customer issues and service provider escalation.

• Willing to work in shifts based on business requirements.

• Establish and implement policies, procedures, and standards, and ensure conformance.

• Evaluate and test new storage and backup solutions for compatibility with Micron’s IT environment.

• Define and adhere to established service and operational level agreements.

• Collect, monitor, report, and interpret operating metrics.

• Propose and implement storage and backup system enhancements (software and hardware updates) that will improve the performance and reliability of Micron’s IT environment.

• Identify service improvement opportunities.

• Plan and implement strategies for minimizing service outages, and for reducing the impact of such outages on business operations (i.e., availability, contingency, and disaster planning).

• Adhere to Organization security policies for all managed services.

• Develop cost-effective solutions.

• Benchmark best practices where appropriate.

• Communicate and collaborate with peer groups (System admins, architects, security team, network team, etc.).

• 
  Support acquisition, installation, maintenance, and administration of large enterprise SAN, NAS & enterprise Backup environment.

• Troubleshoot, perform root cause analysis and identify storage related problems

• Plan, coordinate and upgrade components of the SAN/NAS/TSM as needed with software, hardware and microcode upgrades, etc. Work with vendors as needed in this process

• Work with Micron’s Business Units to ensure solutions meet or exceed business requirements.

• Work with vendors and team members to troubleshoot issues related to the operations (Problem management)

• Ensure all changes to systems are recorded and properly executed with approval (Change Management)

• Review the performance of systems and plan for technological refresh and cater for future expansion (Capacity Management)

• Participate in Business Continuity Planning and DR strategy, including documenting DR procedures and executing DR drills.

• Maintain and review the DR documents on a regular basis.

Qualifications and Experience
At least 6 years of experience managing storage solutions, preferably.

• NetApp Cluster Mode and in both NAS and SAN configurations. Additional NetApp technologies such as snapmirror, snapvault, metro cluster are desired.

• Good hands-on knowledge on NetApp Cloud deployment such as FSX, CVO, CVS, ANF across multiple cloud providers (AWS, Azure, GCP )

• Working Experience in handling and troubleshooting Storage Products such as Dell VMAX-3, PMAX, Pure, Data Domain.

• Good understanding on Data center architecture and Automation technologies.

• Experience working with ISILON Storage is a must-have skill.

• Having knowledge on NUTANIX storage is added advantage.

• Experience with Cisco SAN Switch configuration and support such as Virtual SAN, Fiber channel zoning, LUN masking, HBA configuration and tuning

• Strong understanding of the OSI model, particularly relating to storage transport protocols such as NFS, ISCSI

• At least 2 years of working experience in IBM Spectrum Protect (TSM) and other Backup technologies.

• Shell scripting and TSM scrips/macros.