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Key responsibilities:

• Participate in the identification and documentation of customer’s NetSuite value.

• Drive a high degree of satisfaction and reference ability.

• Understand customer business processes.

• Understand the company operations in order to detect and prevent operational and system/technical problems and suggest operational improvements with strategic thinking.

· Proactively propose solutions to customers based on the knowledge of the account and business.·

• Work alongside other team members with high functional and technical skills.

• Performs moderately complex problem solving with assistance and guidance in understanding and applying company policies and processes

Participate in driving the approach to remediate gaps, and consensus with the Customer.

Required Qualifications:

• Proven experience with defining requirements for complex customization and integrations

• Graduate of Business Administration, Accounting, Engineering

Strong Communication Skills

• Advanced English

• Passion for driving Customer satisfaction

• Experience in job activities that involve direct interaction or contact with a client or customer.

• 1 to 3 years of consulting , accounting, customer management experience.

• ERP or CRM knowledge (Oracle Fusion, HCM, Salesforce, SAP, NetSuite, Microsoft Dynamics 365)
  

Career Level - IC1