Empleos de support specialist

Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.

Join our team! We’re building a world where Identity belongs to you.

You are a knowledgeable specialist who can articulate technical aspects eloquently and recognize the difficulties faced by developers when integrating various services into unique apps. You are extremely passionate about assisting Okta's clients and partners in utilizing our scalable, secure identity platform.

You will be in charge of offering technical assistance to our clients, including debugging and resolving Developer and ISV issues, in your capacity as a Developer Support Engineer. Also, you will collaborate directly with our product development peers to spot recurring problems, deal with them, and contribute to overall product quality.

Day in the Life:

As a Developer Support Engineer at Okta, your focus is on ensuring customer issues are resolved. In this customer-facing role, you may participate in customer calls, join standup meetings, collaborate with peers, build or test use cases. Additionally, you will engage with Engineering on potential bugs, and peer with your colleagues to troubleshoot complex issues.

Your objective is to deliver exceptional technical support and troubleshooting to clients and partners, predominantly developers, utilizing the Okta platform while maintaining outstanding customer service.

Shifts:

• You will be working from 9AM - 6 PM in the US Central timezone from Tuesday - Saturday.
• Able to work on-call for off-shift coverage on a rotational basis.

Responsibilities:

• Provide troubleshooting and advice for application development with Okta with existing and prospective customers (predominately ISVs and developers).
• Perform initial troubleshooting, identification of root causes, and issue resolution ensuring end-to-end ownership of questions and issues.
• Help our customers and developers understand how Okta works, and the various technical use cases of the platform. Collect information and document bugs with Engineering for API and product issues.
• Write code/script to test user scenarios using Okta API and SDKs.
• Collaborate with cross-functional teams including Product and Documentation and provide feedback on common or emerging issues.
• Craft troubleshooting documentation in the support knowledge base.
• Engage and respond to the Okta developer community through Dev Forums.
Deliver against customer experience targets.

Requirements:

• BA/BS in Computer Science, Management Information Systems, or related discipline.

• 2+ years of experience in Customer Support, technical support, solutions/sales engineering, or software development, preferably a customer-facing role.

• Experience supporting REST APIs.
• Demonstrated ability to program in one statically typed (C++, .NET, Java) and one dynamically typed language (Python, Ruby, PHP, JavaScript.)
• Expertise supporting both classic and modern web stacks (e.g., JSP, Rails, Django/Flask, Node.js, ASP.NET.)
• Real passion for solving issues and advocating for their success, in a dynamic, highly technical environment. You are passionate about developer topics, and enjoy helping others solve problems.

• Excellent customer service and communication skills in a variety of forms (written, live chat, conference calls, in-person.)

• Able to work 9AM - 6 PM in the US Central timezone from Tuesday - Saturday.
• Able to work on-call for off-shift coverage on a rotational basis.

Strongly Desired Qualifications:

• Experience supporting Identity Access Management solutions.
• Experience supporting OIDC or SAML integrations.

• Experience with packet analysis of PCAP using tools like WireShark

• Experience supporting cloud applications such as Office 365, Google Apps, Salesforce, Workday, NetSuite, Box, etc.

Location Note

This role is based in Mexico City and requires in-person onboarding.

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What you can look forward to as a Full-Time Okta employee!

• Amazing Benefits
• Making Social Impact
• Developing Talent and Fostering Connection + Community at Okta

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.

Some roles may require travel to one of our office locations for in-person onboarding.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.