Empleos de product support en Tlaquepaque, Jal.

The Company:

Push is an all-in-one platform that helps businesses grow and scale their companies by simplifying HR, payroll, time tracking, and scheduling. Our purpose is to help our customers free up their time by making people management ridiculously easy, so they can focus on their passion.

The Team:

We’re a group of dog-loving and game-playing people who place a high priority on competence and efficiency, but an even higher stock in personable and positive individuals that mesh with our culture and are willing to grow with us. As part of our rapidly growing team you will play an important and unique role in working towards our mission to create the best people management system for our customers so they can spend more time doing what they love.

The Role:

We are currently looking for a Data Migration Specialist to join our growing Customer Success team! In this role, you will be responsible for helping our new customers effortlessly migrate their historical data into Push. The Data Migration is an important milestone in the customer onboarding process, as it allows customers to continue where they have left off and realize our value. With expertise in Microsoft Excel, data manipulation, and troubleshooting, the Data Migration Specialist plays a critical role in setting up our customers for long-term success right from the start.

Responsibilities:

• Work closely with the Implementation team and our customers to ensure a successful transition of historical data and account setup,
• Communicate timelines and requirements while maintaining a high standard of work to support the needs of our customers and internal stakeholders,
• Extract, transform, and load historical customer data from their previous software provider into the Push platform,
• Partner with the Product and Customer Success teams to improve processes increasing the department's overall efficiency,
• Maintain accurate customer records and activities within our systems.

Required Skills and Qualifications

• Experience in a data entry/management role processing large amounts of information and inputting large volumes of data
• Strong Microsoft Excel skills (you are comfortable with pivot tables and formulas such as XLOOKUP, IF statements, etc.)
• Proven analytical skills with superb attention to detail
• Excellent verbal and written communication skills
• Great organization skills, with the ability to handle multiple priorities at a time while maintaining departmental Service Level Agreements.
• Ability to quickly understand technical concepts and explain them to non-technical audiences
• Experience with programming is a huge asset!
• Previous experience in creating processes and writing comprehensive Standard Operating Platforms.

Why Push?

• Do what you love! It’s the key to happiness. That’s why at Push we aim to create a supportive environment to help foster your passion for work, and keep you feeling energized and happy so you can do more of what you love.
• Grow Yourself. We want to see you win in all areas. At Push, our mantra is: you will grow professionally and personally. We drive conversations around your personal and professional goals. Let’s crush it together.
• Make an Impact. At Push, we believe everyone is born a genius, and our responsibility is to develop that genius within. Impact is our key metric - that’s why we challenge Pushies to show up as their authentic selves while creating a legacy.

Check out our About Us video: https://www.pushoperations.com/careers

Additional Information

This position is subcontracted. At Push, we place value on different types of experiences. If your experience looks a little different from what we’ve listed but you think you’re a good fit, we would still love to hear from you.

We celebrate diversity and promote equal opportunity. We appreciate what makes each of our team members different and encourage you to apply, no matter who you are or how you identify.

Job Type: Full-time

Pay: $21,000.00 - $24,000.00 per month

Application Question(s):

• This role requires working on-site in the office five days a week. Are you able to commit to working in the office full-time?
• This position is a subcontractor role, as outlined in the job description. Do you acknowledge and understand this employment arrangement?

Work Location: In person