Empleos de osram

As Business Unit Automotive & Speciality Lamps we support our vision and strategy by expanding our leading position in the automotive lighting market in OEM and Aftermarket. We are in a global leadership position in the automotive lamps business in traditional and LED applications and offer industry leading products in LED lighting to global OEM customers (e.g. with exchangeable LED light sources). We also tackle new growth opportunities in the Aftermarket with our automotive care and equipment portfolio.

JOB PURPOSE
Ensure the correct inventory levels to meet customer needs and financial objectives, as well as handle customer service requests related to orders, invoicing, delivery times, after-sales services, and internal company processes. This is done after the sales team has negotiated the product portfolio, prices, and special conditions when applicable.

KEY RESPONSIBILITIES

• Order and delivery management: Process purchase orders from receipt to delivery confirmation, including SAP and EDI
• releases, and coordination with customers and suppliers.
• Claims and credit management: Handling credit and debit notes, investigating discrepancies in payments and invoices, and following up on claims until resolution.
• Demand analysis and planning: Perform sales analysis, customer releases, and propose purchasing plans and inventory forecasts.
• Coordination with suppliers: Management of purchase orders and stock transfers, follow-up with suppliers until the receipt of the material and monthly evaluation of their performance.
• SAP operational support: Update of MRP parameters, maintenance of info records, monthly cleaning of GRIR and customer data in the system.
• Inventory Management and Back Order: Analysis of Back Order versus inventory, sending reports to customers, and proposals to optimize inventory.
• Launch of new products and projects: Coordination of start and end phases of production, as well as support in NPRs and new product launches.
• Reports and sales support: Preparation of monthly reports and KPIs, compliance with closing checklists, upload of invoices to customer platforms, and sales support to manage overdue balances

DIMENSIONES- DIMENSIONS

• The scope is for the operation in Mexico and Central America. Impact on the customer satisfaction index. Impact on sales management of ~$50 Mio MXN per month and on the company's assets of ~$100 Mio MXN.

RELACIONES INTERNAS-INTERNAL RELATIONS

• Sales, Credit and collections, Logistics, Systems, Marketing, Controlling, Quality and Foreign Trade.

RELACIONES EXTERNAS-EXTERNAL RELATIONS

• Customers of OSRAM Mexico, other BU's, and finished product suppliers.

EDUCACION-EDUCATION:

• Bachelor's degree in Business Administration, Foreign Trade, Transportation
• Engineering or related.

LENGUAJES-LANGUAGES:

• Ingles alto.

EXPERIENCIA-REQUIRED EXPERIENCE:

• 5 años.

CONOCIMIENTOS-SPECIFIC KNOWLEDGE:

• CPIM (Ideal) or S&OP.
• CRM (X-change/SalesForce).
• Forecast, Inventory Control, Demand planning, Master Production Schedule (MPS),
• Material Requeriments Planning (MRP), etc.
• Business Process (Quote, Order, Invoice, Credit/Debit Note)
• Logistics Process (Picking/Packing & Distribution)
• Foreign Trade Process (Import/Export)
• SAP (SD, PP, MM, Modules).
• Advanced Excel.
• Package MS Office.

HABILIDADES-SKILLS:

• Internal/External Customer Management Capability
• Customer Orientation.
• Assertive Communication.
• High listening skills.
• Collaboration and influence.
• Troubleshooting.
• Interdepartmental Coordination.

APTITUDES - ABILITIES:

• Flexibility.
• Adaptability.
• Change management.
• Business Results Orientation.
• Collaboration and influence.

OTRAS CUALIDADES – OTHER TRAITS:

• Proactivity.
• Patience and Empathy.
• Attention to Detail.
• Teamwork mentality.
• Agility in learning.
• Positive attitude.
• F6400-6-01
• Ethical Conduct and Integrity.