Empleos de nbcuniversal

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Comcast NBCUniversal has announced its intent to create a new publicly traded company ('SpinCo') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.

As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we'll continue to create and deliver content that reflects the current and ever-changing face of the world.

KEY RESPONSIBILITIES:

As an IT Team Leader, you will be the cornerstone of our TechEx team in LATAM and will take on the crucial role of managing and harmonizing a team of IT professionals in the region. Your responsibilities encompass comprehensive IT project oversight, offering invaluable guidance to team members, and establishing productive collaboration with key stakeholders.

This role places a strong emphasis on leadership qualities, requiring the IT Team Leader LATAM to exhibit exceptional leadership skills. They are expected to set an example for the team, motivating and empowering team members to reach their highest potential. Furthermore, the IT Team Leader will leverage their profound technical expertise to ensure the flawless execution of IT projects. Their technical acumen will be instrumental in making informed decisions, addressing complex challenges, and upholding the overall integrity of our IT systems and operations.

REQUIREMENTS:

Minimum of 7 years of experience providing direct end-user support for a Fortune 500 company in a Microsoft Windows 10/11 and Mac environment with strong experience leading projects, high problem-solving ability, goal-oriented, and able to use analytical skills to solve technical problems.

• Ability to speak English and Spanish.
• Must be able to assist direct supervisor in training current and future L2 agents in new technologies and procedures
• Min 5 years strong customer service experience
• Able to maintain operations in the absence of client services manager, client services liaison for designated sites
• Able to analyze L2 reported issues and provide solutions using the most appropriate tools and processes quickly and effectively
• Able to effectively work as a point of guidance for L2 system analysts in LATAM.
• Ability to analyze requests to route/engage appropriate areas of expertise
• Ability to take ownership of production incidents from a technical support expertise, collaborate with others on remediation
• Ability to work flexible hours and tight deadlines, within a 24/7 environment
• Ability to travel (minimum 5% annually)
• Ability to lead infrastructure projects and work with other corporate teams on implementations.
• Experience in supplier management.
• Ability to identify needs for live productions and events.

PREFRERRED QUALIFICATIONS:

• Ability to work within established standards and guidelines
• Project management skills and experience
• MCSE desired
• Bachelor’s Degree in Information Systems/Computer Science related field preferred.
• Strong organizational and interpersonal skills such as: persistent, client-oriented, results-oriented and accountable
• Strong oral and written communication skills
• Professional attitude

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.