Empleos de mgmt group
Clasificar por: relevancia - fecha
16 empleos
- DB SchenkerGuadalajara, Jal.·
- Strong interpersonal skills and ability to work effectively across diverse organizations, groups and functions.
- Communicates service procedures to IT Users.
- Capital HealthChihuahuaResponde a muchas postulaciones·
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- Sanmina CorporationIxtlahuacán de los Membrillos, Jal.·
- Frequently interacts with subordinate supervisors, customers, and/or functional peer group managers, normally involving matters between functional areas, other…
- CitiCiudad de México, CDMX·
- The Client Mgmt Analyst2 is a developing professional role.
- Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and…
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- AtosCiudad de México, CDMX·
- Responsibilities- Network Service Manager a. Perform service management functions based on ITIL v4 foundation framework and SIAM practices b. Manage the…
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- Sanmina Corporation45640, Rinconadas del Sol, Jal.·
- Communicates with Impact - expresses thoughts, feelings, and ideas in a clear, concise, and compelling manner in both individual and group situations; adjusts…
- CitiCiudad de México, CDMX·
- The role will execute internal controls, operational processes and compliance for the different Business in Wealth Management.
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- NissanCiudad de México, CDMX·
- Knowledge of Service Now, ticket system/assignment groups and change control processes.
- Supports user group meetings and serves as a project team member on…
- ICON PlcCiudad de México, CDMXEn general, responde en el plazo de 1 día.·
- Apply lessons learned for continuous improvement of documentation management practices across the TMF Owner group.
- Bachelor’s Degree in Life Science preferable.
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- RackspaceCiudad de México, CDMX·
- Setting long term goals and strategies to evolve policy mgmt.
- Expand upon SAT program to host periodic training by function, group etc.
- CorningApodaca, N. L.En general, responde en el plazo de 1 día.·
- The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own…
- AvantorCiudad de México, CDMX·
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Job Post Details
Service Desk Agent - job post
Guadalajara, Jal.
Aprendiz
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Información del empleo
Así es como las especificaciones del empleo se alinean con tu perfil.Tipo de empleo
- Aprendiz
Ubicación
Guadalajara, Jal.
Descripción completa del empleo
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives, and skills. Together as one team, we are Here to move.
Job Overview
At Schenker International S.A. de C.V. we are looking for a Service Desk Agent to be part of our IT team, for our office in Guadalajara, Mexico.
What will be your challenges?
- Responding to first level support requests via multiple sources such as phone and email. Capturing call data into the incident management tool.
- Communication with IT Users in a courteous and professional manner.
- Diagnoses client problems relying on checklists and training.
- Identification of recurring problems and notification of team members.
- Assisting in the resolution of application, hardware, and software problems.
- Awareness of service level agreement targets.
- Communicates service procedures to IT Users.
- Escalate when necessary to line management.
- Track incident status and inform users regarding status.
- Get approval for incident resolution / request fulfilment from user.
- Resolution of complex incidents and incidents not only resolvable by SOP’s.
What you need to succeed (Qualifications, experience, skills, attributes)
- Qualified IT specialist (apprenticeship)
- Basic knowledge of hardware, software, and platforms as well as Schenker specifics.
- Service Management: Service Level Management.
- Service Operation.
- Incident Management.
- Applications/Infrastructure Support.
- Customer Service.
- Problem Mgmt.
- IT Management Tools: IT Service Mgmt. Tools
- External Frameworks & Standards: ITIL
Competences:
- Strong interpersonal skills and ability to work effectively across diverse organizations, groups and functions.
- Team player, able to operate in a changing environment.
- Problem-solving profile.
- Fluent Business English (written and spoken).
Why you will love DB Schenker
Many of our jobs come with great benefits and career path opportunities:
- Generous and additional vacation and yearly bonus schemes
- Financial savings and various insurance options
- Grocery & restaurant vouchers
- Flexible & hybrid working models
- Global & multicultural environment: Collaborate with colleagues all around the world.
- Language courses
- Mentorship, career program & development opportunities
- Learning & education programs
- Mental health & support initiatives
How to Get Started
You can begin by applying above or visit us at https://dbschenker.com/global/careers
Stay Connected With Us
Web Page: http://www.dbschenker.com
DB Schenker is committed to a diverse and inclusive workplace. DB Schenker is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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