Empleos de manager en Desde casa

Customer Service / Customer Care Manager

We are a moving company and we are looking for organized, resourceful, well-spoken Customer Care Manager.

You must have excellent communication skills including written and verbal skills with good grammar. You should be able to listen to clients complaints with sympathy, investigate the issue, come up with possible solutions in line with algorithms provided. You also should be able to negotiate solutions and explain situations to client, as well as manage your time and prioritize your tasks. We are looking for friendly, responsible professionals to grow along with our family-owned company.

Previous customer service experience is required, experience in moving industry is a plus.

Job Description:

• Answer incoming calls/emails/messages from current clients;
• Provide customer service by listening to issues, making notes, investigating, finding and offering solutions;
• Perform after the move Quality Assurance calls;
• Call / email / message to follow up with clients, team, repair contractors, etc;
• Record all communication with clients and follow-ups into the system;
• Report to the manager daily plus challenges and potential issues;
• Other related responsibilities may be assigned.

Job Requirements:

• Self-motivated, energetic, organized, trainable and reliable;
• Ability to follow instructions while following your own critical thinking when needed;
• Ability to independently investigate, ask client clarifying questions, explain situation and negotiate solution;
• Ability to sense critical situations and complaints and act accordingly; comfort and calm the client;
• Fluent English speaker;
• Tech savvy;
• Previous customer service experience is required;
• This is 100% remote position - quite work place without distractions during all work hours will be needed;
• Reliable high-speed internet, reliable cell phone and fast laptop/computer;
• Projected work hours are M-F 9 AM - 6 PM Pacific Time, with 1 hour lunch. Flexibility to cover additional hours occasionally is a plus.

What We Offer:

• Ability to work 100% remote;
• Friendly environment with an emphasis on training and coaching;
• Bi-weekly direct deposits;
• Paid sick time off;
• Paid 1 week vacation;
• Salary $1,000 - $1,600 USD per month plus additional performance based bonuses.

How to apply:

Please make sure you reviewed all Job Requirements above.

Please email your resume to: info@bestcaliforniamovers.com, with "Customer Care" and your phone number as a subject line AND CALL +1-(213) 992-9424 (You can call 24/7).

If you are not able to call US number, please include in your email a brief voice recording on why you would be a good fit for the position along with your resume.

Applications without calls/recordings will not be considered.

Job Type: Full-time

Pay: $20,500.00 - $33,000.00 per month

Work Location: Remote