Empleos de helpdesk en Desde casa
- AB TECHNOLOGIESHome Office (Desde casa)EmployerActivo hace 4 días·
- Provide Tier 1 technical support to end users remotely via phone, web-based tools, and email.
- Handle initial inquiries by phone or email from customers.
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Job Post Details
IT Support Engineer - job post
Información del empleo
Así es como las especificaciones del empleo se alinean con tu perfil.Sueldo
- $13,000 a $16,000 por mes
Tipo de empleo
- Full-time
BeneficiosObtenidos de la descripción completa del empleo
- Seguro de gastos médicos mayores
- Seguro de vida
Descripción completa del empleo
Abtech Technologies is offering an excellent opportunity for people interested in learning and advancing their careers in IT.
If hired, the candidate would have initial remote training where the candidate will learn, under the instruction of our expert engineers, the technical skills necessary to advance your technical learning and career and be able to provide tier 1 helpdesk support. After that, you would be invited to our offices in California for further training.
General responsibilities:
Provide Tier 1 technical support to end users remotely via phone, web-based tools, and email.
- Handle initial inquiries by phone or email from customers
- Log call and email activity
- Manage help desk software or ticketing system
- Troubleshoot and manage basic software, hardware or network problems.
- Act as a liaison between end users and Tier 2 &3 support if necessary.
- Perform preventive and proactive maintenance and support as needed.
- Advise customers regarding the product's proper use and address specific user issues.
- Other duties, as required.
Qualifications:
- Strong written and spoken English.
- Basic computer knowledge and skills in Windows software, a plus.
- Excellent verbal and written communication skills.
- Strong self-study habits.
- Highly motivated and organized with an attention to detail and a passion for excellence.
- Ability to handle interactions professionally and respectfully.
Work Status:
- Full-time, remote position working from home
- Work schedule is from 8:00 - 17:00 PST, Monday to Friday
- Salary: 13,000 – 16,000 pesos per month (negotiable, depends on candidate’s qualifications)
- Benefits according to the Mexican Federal Labor Law
- Major medical expenses policy and life insurance
- US holidays such as Memorial Day, 4th of July and Thanksgiving
Tipo de puesto: Tiempo completo
Sueldo: $13,000.00 - $16,000.00 al mes
Beneficios:
- Seguro de gastos médicos mayores
- Seguro de vida
Tipo de jornada:
- Lunes a viernes
- Turno de 8 horas
Idioma:
- Inglés experto (Obligatorio)
Lugar de trabajo: Empleo remoto