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Job Post Details

Field Service Specialist and Sales Support - Latin America - job post

Subsidiary of Labconco Corporation
Ciudad de México, CDMX
Desde $70,850 por mes - Tiempo completo

Información del empleo

Así es como las especificaciones del empleo se alinean con tu perfil.


  • Desde $70,850 por mes

Tipo de empleo

  • Permanent


Ciudad de México, CDMX

Descripción completa del empleo

Job Scope

Assists the International Sales Manager and Latin American Territory Managers in the direction of sales programs within an assigned geography. Support continued market growth of Labconco products by assisting dealers’ sales efforts and sales activities within an assigned region. Serve as a primary resource for dealers and customers requiring assistance troubleshooting the operation and/or function of their product after the sale.

Essential Duties and Responsibilities

  • Promote the sale of Labconco products through distribution network by attending trade shows, seminars, and providing field demonstrations as required.
  • Regularly travel within assigned region and provides training for dealer personnel in the application of Labconco products.
  • Perform all duties necessary to respond to dealer’s requests for information or quotes in a timely and accurate manner.
  • Seek out project opportunities, notify dealers of sales leads and follow up with dealers to ensure customer satisfaction and promote market growth goals.
  • Advise the International Sales Manager on the allocation of resources to the international sales budget; adheres to budget guidelines while performing required travel within assigned territory; files and completes expense reports in a timely and accurate manner.
  • Provide feedback to the International Sales Manager and Latin American Territory Managers and relevant Labconco personnel on new product ideas and opportunities that could enhance company market share, profitability, or product line expansion.
  • Work in parallel with the International Operations team to ensure orders and shipments are accurate for assigned territory. Work with established freight forwarders to help dealers determine the best method of shipment for orders.
  • Ensures that dealers are supplied with sales literature and tools in their local language, where possible, within budget.
  • Provide before, during, and after sale support relating to product installation, functionality, warranty and non-warranty service issues.
  • Facilitate, and/or collaborate with Labconco Service Department, service training for customers, dealers, service partners, and other Labconco associates as needed.
  • Understand and effectively communicate the operation and mechanical function of Labconco products.
  • Collaborate with Territory Managers and International Sales Manager on sales, service, marketing, and competitive anaylsis for the region.
  • Assist in translation, proof-reading, and development of foreign language literature and marketing content.
  • Documentation and updating of sales and service activities within CRM database.

Other Duties

Perform other job duties as assigned by Management.

Work Schedule

Normal working hours are typically 8am - 5pm Monday - Friday; unless otherwise discussed and/or established by the manager or seasonal schedule changes. From time to time additional hours may be required, as needed. This position is expected to work remotely within assigned territory.

Education and/or Experience

Bachelor's degree from accredited college or university including three to five years of related experience; or Trade/Service Engineering School degree/certification with three to five years related experience and/or training; or equivalent combination of education and experience. Technical or Science degree preferred.

Language Skills

Multi or Bilingual

Spanish: advanced proficiency speaking, reading, and writing is required.

English: advanced proficiency speaking, reading, and writing is required.

Portuguese: basic speaking, reading, and writing preferred.

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.

Job Types: Full-time, Permanent

Pay: From $70,850.00 per month

Willingness to travel:

  • 50% (Preferred)

Work Location: In person

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