Empleos de global media review inc

About the role

How You Will Make an Impact:

User Support & Training: Provide ongoing training, including face to face and online training support will be needed, guidance, and communication to users and stakeholders. Act as the primary point of escalation for IT-related business issues, collaborating with Implementation

Leads and integration partners as needed.

Quality Assurance: Manage and audit digital assets and metadata according to strict QA guidelines. Ensure documentation and processes are up-to-date, and flag issues requiring prioritization or escalation.

Operational Excellence: Work both independently and collaboratively on team tasks, ensuring operational processes are followed and improvements are suggested when necessary. Maintain best practices and ensure all procedures are well-documented.

Collaboration & Communication: Ensure regular engagement with Hub Leads and Brand Stewards. Facilitate communication across hubs to prioritize workload based on trends and business needs.

Process Improvement: Continuously review operational procedures for optimization opportunities. Recommend changes to improve efficiency and streamline workflows, ensuring process documentation is updated accordingly.

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  Collaboration: Ability to foster strong teamwork across different hubs and workstreams.

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  Accountability: Takes ownership of escalations and ensures resolution with a focus on quality and efficiency.

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  Continuous Improvement: Commitment to enhancing operational processes, QA guidelines, and team knowledge sharing.

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  Customer-Centric Approach: Ensures high standards in client communication and escalations, with a focus on improving user support and overall client satisfaction.

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  Technical Proficiency: Strong understanding of digital asset management systems, metadata auditing, and QA processes.

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  Communication: Clear and concise communication with users, stakeholders, and team members across hubs.

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  Problem Solving: Proactively resolve issues and provide solutions to optimize processes.

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  Process Management: Familiarity with mapping, documenting, and improving operational workflows to ensure alignment with best practices.

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  Teamwork & Independence: Ability to work collaboratively with teams while managing individual responsibilities autonomously.

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  Authenticity – Being present, honest and sincere goes a long way.

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  Compassion – Doing the right thing means driving connection within our community and caring for one another.

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  Focus on Service – Roll up those sleeves and tackle every problem with a can-do attitude. Remember, help will always be offered to those at ICP!

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  Providing the Right Resources – Always find a way, you are incredibly capable.

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  Earn Trust – We value consistency, reliability, accountability and constantly striving to be inclusive and diverse.

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  Take Ownership – It’s important to approach your work with a sense of urgency and responsibility, we recognize that we must meet obligations and focus on positive outcomes.

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  Partnership – Collaboration, respecting one another and aligning on your roles and responsibilities are a must.

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  Creative Thinking – Last but not least, the willingness to learn and enjoyment of the problem-solving process are vital for our mission.

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  1 -2 years industry experience in media, digital asset management, librarian sciences or archives preferred but not required

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  1-2 years’ experience using a digital asset management system or other tech system such as a digital library, CMS, PIM, or CRM preferred but not required