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Job Post Details

Guest Relations Coordinator - job post

Rosewood Hotel Group
3.9 out of 5
Riviera Maya, QRoo.
Tiempo completo
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Información del empleo

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Tipo de empleo

  • Tiempo completo

Ubicación

Riviera Maya, QRoo.

Descripción completa del empleo

General Information


Country/Region
Mexico
Province/City
Riviera Maya
Location
Rosewood Mayakoba
Department
Rooms - Front Office
Job Type
Full-time Permanent

Job Description


SCOPE


The Guest Relations Coordinator Reports to (Guest Relations Manager, Managing Director, Resort Manager, Rooms Director, and Rooms Associate Director)


Considering the constant shift of the market, the improvement of its own career, being polyvalent, and managing several tasks is imperative.

As a result, short period/ intervals or long-term lateral movements to other areas such as Kitchen, Stewarding, Bell Desk, Airport Rep., Front Office, Employee Restaurant, Reservations, Communication Centre, Training etc. have been included in the service design of the hotel operation.


General Purpose of the Job:


Be constant support to the Guest Relations Director and Guest Relations Managers, properly managing the use of appropriate information and necessary reports to manage the department in order to keep associates informed of all our guests as well as create, schedule, and coordinate respective amenities and special memories during their stay.


Duties & Responsibilities:


Keep a high level of hotel standards during the development of their responsibilities. Reply to guests in a prompt and professional manner, involving relevant departments and ensuring that guests receive confirmation of their application and recognition of them. Have complete knowledge of the facilities and equipment of the hotel.


To be the link between the guests and the hotel before, during after their stay, anticipating their needs and assist channeling their requests to relevant departments, such as F&B, SPA, Resort Host, Transportation, Butlers & Maintenance.

About Us


Since its grand opening in 2008, Rosewood Mayakoba beckons guests in search of the ultimate escape. Inspired by Mayan traditions, this 620-acre resort enclave sits along a mile‐long arc of white Caribbean sand, nestled just north of the picturesque waterfront town of Playa del Carmen. Designed to blend harmony with natural landscapes, Rosewood Mayakoba is an oasis of luxury offering 129 suites with private plunge pools, garden showers, individual docks and the finest modern design and details. For further peace of mind, the resort is built to abide by the highest of eco-standards, offering indulgence with awareness, and has received the Rainforest Alliance Certification. Rosewood Mayakoba takes guests on an exclusive trip of a cultural immersion. From the ruins of Mayan civilization to the lush natural landscape, Riviera Maya is the perfect destination for art lovers and culture buffs. For fashionistas, shopping in Playa del Carmen and Cancun promises a luxurious and fun experience. Scattered along gilded avenues are the authentic markets that showcase an impressive mix of only the best Mexican handicrafts and silverware.

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