Empleos de function health

The Accounts Receivable Specialist plays an important role in the overall success and health of the factoring portfolio. The specialist works as part of a team in a fast-paced high-impact environment. The Specialist works to establish contact with past due customers and resolve delinquency in a timely manner through providing account information, resolving customer concerns, and negotiating payment arrangements that are acceptable to both the customer and the company.

The A/R Specialist consistently demonstrates a positive and hardworking attitude, a continuous commitment to personal, organizational and process improvement and to build strong partnerships, one employee and one customer at a time, and by working in accordance with ELs COACHTeam core values. Essential Functions and Results Expectations. The Accounts Receivable Specialist position functions by providing high level customer service to England Logistics’ customers. This position requires the A/R Specialist to have a business owner mindset.

Job expectations are as follows:

• 25 outbound calls to customers per day
• Resolution of any discrepancies on the customer’s account
• Reducing the number of customers past due by 60+ days
• Resolving short-paid/over-paid invoices with customer
• Build relationships customers and account managers

Essential Duties and Functions

• Actively engage in scheduling, planning and facilitating an effective one-on-one with my leader on a weekly or bi-weekly basis
• Proactively utilize Call Copy ad a performance review tool to seek and engage feedback from my leader
• Must be able to handle collection calls and /or correspondence in a fast-paced goal-oriented department. Expectation is 25 outbound calls to customers each day
• Documents credit and collections activity for assigned accounts
• Provide customer service regarding collection issues such as refunds, adjustments, resolve discrepancies, over payments, etc
• Accountable for reducing delinquency for assigned accounts
• Must have good communication skills and follow up effectively with account managers, leadership, and/ or customers to build solid relationships
• Meets defined department goals and activity metrics

Essential Behaviors

• Analyze problems with a solution-oriented mindset
• You are responsible for your book of business and required to make business critical decisions
• Able to schedule the day’s workload and hold oneself accountable to their actions
• Positive mindset at the beginning of each day
• Willing to learn their part of the entire process and understand how they impact business on a day-to-day basis
• Able to prioritize and manage multiple responsibilities
• Excellent verbal and written communication skills
• Work as a member of a team with peers and leadership within the organization
• Prior A/R experience is a plus, but not at all required
• Self-Accountability

Work Environment

• Actively contribute to a culture based on our COACHTeam core values.
• Adhere to the EL 7 – 4 culture.
• Meets daily with entire team and supervisor
• Celebrate the victories

Physical demands

• Extended periods sitting
• Extended periods working at a computer
• Able to wear a headset, or hold phone throughout the day

Equal Employment Opportunity

We use the criteria of merit, qualifications, and abilities to determine hiring decisions and promotions within the organization. England Logistics does not discriminate in employment opportunities or practices based on race, color, religion, sex, national origin, age, disability, sexual preference, genetic information, or any other segmenting factor protected by law.

MEX-3007

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