Empleos de english en Desde casa

We are seeking a Product Support Analyst with advanced and fluent English language skills and an advaced level of French specializing in application troubleshooting and analysis. This role involves identifying and resolving technical issues, serving as the primary contact point for client technical teams, and providing exceptional support to D2L administrators with varying levels of technical expertise across corporatehigher education.

• Salary up to $27, 000 MXN per month.
• Work from Home
• All law benefits

You will only need:

• Own computer with Windows 10 or higher and 4 GB of RAM (Apple computers not accepted)
• To be 18+ years old
• Conversational/Advanced English (Spoken and Written)
• Conversational French
• High School Diploma
• Availability to work flexible hours on a full time schedule
• Internet with 10 Mbps download and 6 Mbps upload speed
• Direct connection via Ethernet cable
• Customer service attitude

Skills

• Ability to write, interpret, and debug SQL queries on demand
• Working knowledge of Web services (SOAP and REST), XML, HTML, ASP, ASPX, C#, .NET, JAVA, JavaScript, and Microsoft tools and technologies
• Working knowledge of Active Directory, Office 365 Suites, OAuth, LDAP, and SAML solutions.
• Web applications and how they work at a high level (web servers, database servers, client-to-server communication)
• Wireshark, Fiddler, and other browser based diagnostic and reporting tools
• Communicate technical and complex information in verbal and written form
• Keen attention to detail and organization skills
• For Bilingual Roles: Must be fluent and demonstrate verbal and written communication proficiency in French, Spanish, or Brazilian Portuguese

Responsibilities:

• Engage with users in English through chat, phone, email, or a case-tracking system to effectively identify and document the technical issues they are experiencing.
• Conduct thorough research and apply appropriate solutions by referencing user guides, technical manuals, and other relevant documents.
• Diagnose, replicate, and resolve technical issues using troubleshooting techniques.
• Create, update, and resolve support cases within defined Service Level Objectives.
• Generate Software Defect and Feature Enhancement reports to improve product/tool design and functionality.
• Develop support documentation, including FAQs and knowledge-based articles for both internal and client use.
• Participate in collaborative troubleshooting sessions to identify the root causes of complex issues.

Competencies:

• Ability to quickly learn and adapt to new tools and products.
• Strong pattern recognition and creative problem-solving abilities.
• Ability to work independently and in collaboration with colleagues.
• Efficient organization and time management in a fast-paced environment.
• Excellent analytical, problem-solving, and decision-making skills.

Don't wait! Join our team and be a part of delivering innovative technical solutions!

Tipo de puesto: Tiempo completo

Sueldo: $19,200.00 - $27,400.00 al mes

Beneficios:

• Programa de referidos
• Seguro de gastos médicos
• Trabajo desde casa

Pago complementario:

• Bono de productividad

Tipo de jornada:

• Disponibilidad en noches
• Incluye fines de semana
• Turno de 10 horas

Pregunta(s) de postulación:

• Cuentas con una computadora-(Windows 10 o mayor) disponible para trabajar?
• Manejas idiomas de programación XML y HTML?

Idioma:

• Ingles (Obligatorio)
• Frances (Obligatorio)

Lugar de trabajo: Empleo remoto

Fecha de inicio prevista: 28/11/2024