Empleos de delivery manager en City, Hgo.

Summary:

The IT Solution Delivery and Applications Manager is responsible for orchestrating the entire lifecycle of IT solutions and applications, with a strong focus on enabling a seamless omnichannel retail experience and driving digital transformation at Sephora. This role entails leading and empowering a team of technical leads, fostering collaboration and innovation across diverse domains, including retail, omnichannel, e-commerce, and digital platforms. The Manager will champion project execution, system integration, vendor management, and application optimization, ensuring alignment with business objectives and maximizing the value of IT investments.

Key Responsibilities:

Leadership and Team Development:

• Inspire and Empower
• Cultivate Collaboration
• Set Clear Expectations

Solution Delivery and Project Management:

• Orchestrate Project Execution: Oversee the entire project lifecycle, from initiation to deployment and support.
• Drive Complex Projects: Lead the planning, execution, and delivery of complex IT projects across various domains.
• Mitigate Risks and Challenges: Proactively manage project risks, issues, and dependencies, implementing effective mitigation actions and ensuring successful project outcomes.
• Ensure Transparency: Track and report project progress to stakeholders, providing regular updates and highlighting key performance indicators.

Application Management and Optimization:

• Ensure Application Performance: Ensure critical business applications, including those supporting retail, omnichannel, e-commerce, and digital operations, are maintained, supported, and continuously optimized to meet evolving business needs.
• Manage Application Lifecycle.
• Drive Continuous Improvement: Evaluate and continuously improve the efficiency and effectiveness of information systems and processes.

System Integration:

• Enable Seamless Integration: Oversee the design and implementation of seamless integrations between various systems (e.g., OMS, POS, CRM, ERP, e-commerce platforms, payment gateways), ensuring data integrity and a unified omnichannel experience
• Build Strategic Partnerships: Manage relationships with technology vendors and service providers, ensuring adherence to SLAs, and timely delivery of solutions

Planning and Innovation:

• Shape IT Roadmap: Contribute to the development of the IT roadmap, aligning IT initiatives with the overall business strategy
• Identify Opportunities: Identify and evaluate global technology solutions
• Promote Security: Define, promote, and maintain local, updated, documented, and mature architecture ecosystems that prioritize security and data protection

Qualifications:

Education: Bachelor's degree in Computer Science, Information Technology, or related field.

Experience:

• 7+ years of experience in IT, with a proven track record in leading technical teams and delivering IT solutions within a large retail or e-commerce environment.
• 3+ years of experience as a technical lead manager or similar role, overseeing the implementation and management of IT systems and solutions.
• Demonstrated expertise in project management, application management, and system integration, ideally within an omnichannel retail context.
• Experience in vendor management and contract negotiation.

Skills:

• Leadership and Communication: Excellent leadership and interpersonal skills, with the ability to inspire and motivate teams
• Problem-Solving and Analytical Skills: Strong problem-solving, analytical, and decision-making skills
• Project Management and Organizational Skills: Ability to manage multiple projects simultaneously and prioritize effectively
• Technical Expertise: Deep understanding of software development lifecycle, system integration methodologies, and relevant retail and e-commerce technologies.