Empleos de data entry en Monterrey, N. L.

SWBC is seeking a talented individual to enter, verify, research, review, and update pertinent insurance data into the computer system to reflect the most current/accurate information; make payments to insurance companies to ensure that our Client's interests are protected; make outbound calls to clarify information; research the automated matching system; and make corrections to the system updates on the files and make any corrective payments, as needed.

Essential duties include the following:

• Resolves escrow disbursement discrepancies by researching the loan and making outbound calls to the insurance agency/company to obtain required information in order to make timely and accurate updates and insurance payments to loan files.
• Reviews insurance documents that have been sent through CES which require additional research due to missing information.
• Researches, verifies, and updates the status of loan insurance information by website exploration to include Unable to Locate (UTL) documents to ensure the submitted documents are matched to the correct file.
• Disburses insurance premiums through manual process using SWBC's computer system.
• Determines if a document can be used to update or comment a loan.
• Makes necessary adjustments to insurance lines based on data found on reports, documents, or notes on AS400 history.
• Enters updates to the pertinent insurance data into the computer system in a timely manner ensuring accuracy, completeness, and adherence to department procedures.
• Performs data processing/customer service functions in support of the SWBC Escrow Tracking Program.

Serious candidates will possess the minimum qualifications:

• High School diploma or GED.
• Minimum two (2) years data entry, customer service, or related experience in a Mortgage or Banking environment preferred.
• Basic understanding of mortgage escrow accounts or homeowners insurance.
• Excellent interpersonal and customer service skills for making and receiving calls from insurance agencies.
• Strong organizational, analytical, and attention to detail skills to perform multiple work assignments.
• Excellent and effective communication skills, both verbal and written.
• Proficient computer and accurate keyboard skills in utilizing computer applications such as MS Word and Excel.
• Working knowledge of general office equipment such as phone system, copier, scanner, and the like.
• Able to sit for long periods of time performing sedentary activities.
• Able to lift up to 20 lbs. of files, supplies, documents, or other related items.
• Able to work flexible hours which may include early mornings, late evenings, or weekends.
• Able to multi-task and be adaptable to change.
• Able to meet department expectation and handle repetitive work.

Job Type: Full-time

Pay: $16,000.00 - $17,500.00 per month

Work Location: In person

Expected Start Date: 21/07/2025