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Salesforce Support Specialist
nuevo empleoConfie Tijuana3.2MéxicoEn general, responde en el plazo de 1 día.EmployerActivo hace 7 días- Detail oriented and customer focused Salesforce Heldesk specialist to provide high quality technical assistance.
- 1 year in Salesforce support.
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Job Post Details
Salesforce Support Specialist - job post
Información del empleo
Tipo de empleo
- Tiempo completo
Ubicación
BeneficiosObtenidos de la descripción completa del empleo
- Descuento de empleados
Descripción completa del empleo
#Administrativo10
Salesforce Support Specialist.
Detail oriented and customer focused Salesforce Heldesk specialist to provide high quality technical assistance. This role will be responsible for resolving software issues, ensuring customer satisfaction and adherence to service-level agreements. Ideal candidates will have strong problem-solving skills, excellent communication, and passion for helping users navigate their Salesforce experience.
Requirements.
- Certified in Salesforce Associate (highly desirable).
- 1 year in Salesforce support.
- Experience with Salesforce case management and ticketing systems (e.g., ServiceNow, Zendesk, or Jira).
- Strong knowledge of Salesforce Sales Cloud, and Lightning Experience.
- Experience with Financial Services Cloud (plus).
- Background in partner enablement, CRM adoption strategies, or customer success operations.
- Fluency in English and Spanish (both spoken and written).
Responsibilities.
- Diagnosing and troubleshooting customer issues related to Salesforce.
- Provide step-by-step guidance to customers on how to resolve Salesforce issues, including utilizing knowledge base articles and troubleshooting procedures
- Assist customers via phone, email, and chat with technical inquiries.
- Document all customer interactions and technical resolutions in the system.
- Escalate complex issues to higher-tier support or engineering teams when necessary.
- Follow established protocols to meet or exceed SLAs and key performance indicators
- Stays updated on new Salesforce features and functionalities, providing basic training to customers on common use cases, and contributing to internal knowledge base documentation
- Educate customers on product functionality, best practices, and preventive maintenance.
Benefits.
· Competitive salary with professional growth opportunities
· Comprehensive training and ongoing development
· Collaborative and team-oriented work environment
· Superior benefits compared to the legal requirements
· Weekly pay and productivity bonuses
· Rewards and recognition program
· Career advancement opportunities within the company
· Employee discounts on tuition with local universities
· Discounts with participating local businesses
· Paid training (including bonus)
· Legal benefits
· Paid vacations and vacation premium
· Savings fund and voluntary savings plan
· Health services institution (IMSS)
· Federal Housing Credit Program (INFONAVIT/FONACOT)
Tipo de puesto: Tiempo completo
Tipo de jornada:
- Turno de 8 horas
Lugar de trabajo: Empleo remoto