Skip to main content
Publica tu CV - ¡Postúlate a 37 mil empleos desde cualquier dispositivo!

Resultados de la búsqueda

Clasificar por: -
21 empleos
  • Ver empleos similares de esta empresa
    • Previous experience in insurance customer service.
    • Service to customers may include inbound/outbound calls, incoming correspondence, other communications…
    • Investigarás y resolverás problemas reportados por los usuarios finales del cliente a través de soporte telefónico, correo electrónico y chat.
    • Prior customer service experience is a plus, but we’ll train you to provide legendary service for our customers!
    • Customer Service is the heartbeat of Uline!
    • Type in data provided directly from customers.
    • Customer service experience not required, but desirable.
    • Take Inbound and outbound calls in English.
    • This role is responsible to maintain the highest level of technical underwriting expertise in their LOB and the highest standard of underwriting integrity…
    • Previous customer service or call center experience is a plus.
    • Familiarity with CRM software and customer service tools is a plus.
    • (No back-to-back calls!).
    • Inglés intermedio o superior (50% +).
    • Excelente ortografía en español (acentos y redacción).
    • Experiencia en ventas, cierres y retención de clientes (PLUS).
    • Ver todos los Empleos de Caliente - empleo en Tijuana - Empleos de Customer service en Tijuana, B.C.
    • Búsqueda de sueldos: sueldos de Customer Service Representative en Tijuana, B.C.
    • Ver preguntas y respuestas frecuentes sobre Caliente
    • Actualmente contamos con HORARIOS ROTATIVOS (matutino, intermedio, vespertino y nocturno), con dos días de descanso rotativos.
    • Manejo de PC/ Paquetería Office.
    • Horario de Lunes a Viernes de 7:00 am a 5:00 pm.
  • Ver empleos similares de esta empresa
    • Ability to work in extended periods on the telephone helping customers, including customer follow up.
    • Enter customer information accurately in databases.
    • Responsible for the outcome of assigned projects including customer service, routing problem resolution (including accounts receivable), and customer…
  • Ver empleos similares de esta empresa
    • Deliver excellent customer service with a focus on client satisfaction and experience.
    • Promote products and clearly communicate key benefits to potential…
    • Atiende y da seguimiento a las inquietudes de los clientes.
    • Comunicación con clientes en lo que se relaciona a órdenes, entregas, inventario, reportes y quejas.
    • Establishes professional and responsive relationships with customers to ensure total customer satisfaction and continuous business.
    • Brindar asistencia a los clientes de manera amable y profesional, ya sea por teléfono, correo electrónico o en persona.

Otros candidatos también buscaron:

home office
bilingue
customer service
medio tiempo
customer service representative
manager
remote
chat

Job Post Details

Customer Service Representative - job post

Integon
4.3 de 5 estrellas
Tijuana, B.C.
Respondió el 75 % o más de las postulaciones en los últimos 30 días; normalmente, en el transcurso de 1 día.

Ubicación

Tijuana, B.C.

Beneficios
Obtenidos de la descripción completa del empleo

  • Vacaciones adicionales o permisos con goce de sueldo

Descripción completa del empleo

Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.

Job Description This position is responsible for handling moderate to complex inquiries, addresses various types of policies and billing inquiries from internal or external customers in an efficient, professional and accurate manner and resolving service concerns while documenting customer requests, and completing changes to policies. Service to customers may include inbound/outbound calls, incoming correspondence, other communications sources and call transfers for service transactions.

About Integon
Integon is a division in Mexico of one of the largest insurance companies in the United States of America. Since 2019, it has been certified as a Great Place To Work. Integon provides support to its insurance company affiliates, offering property and casualty insurance products.
At Integon, our customer support roles are central to our operations. As a member of our team, you will be the friendly voice that our clients rely on for support and guidance. Your focus will be ensuring that our customers feel valued and understood.

Our Benefits

  • Full paid during training
  • Nine days of Paid Time Off (PTO) in addition to regular vacations
  • Fully reported wages to IMSS and Infonavit
  • Weekly food vouchers of $316 MXN
  • Weekly Payment
  • Life and burial insurance
  • Parking On-site
  • Wellness Center On-site
  • Exclusive coffee shop on-site
  • Special discounts at establishments
  • Employee Referral Program
  • Monthly activities and celebrations

About the role
The Customer Service Representative handles questions and issues from both customers and agents. They work to keep and build good relationships between policyholders and the insurance company.

Key Responsibilities

  • Take responsibility for any question, issue, or mistake that could affect the policyholder or agent and decide on the best solution.
  • Answer incoming calls, handle questions about existing policies, and decide on the best course of action.
  • Be the first contact after a policy is sold, identify risks, and ask the right questions.
  • Record details of each call, process policy changes, handle DMV filings, answer billing questions, take payments, and show excellent phone manners, dedication to customer service, and strong problem-solving skills.
  • Handle health policy requests like policy questions, cancellations, updating profiles, billing adjustments, and refunds.
  • Check policy details to understand special circumstances, provide coverage information, answer complex billing questions, process policy changes accurately, and gather necessary underwriting information to ensure correct premiums.
  • Handle most situations independently, resolve conflicts, and empathize with customers.
  • Provide feedback when training needs are identified.
  • Promote teamwork through reliability and group cohesion.
  • Suggest process improvements to leadership.

Education and Experience

  • High School Diploma/ GED
  • Call Center experience (Preferred)
  • Insurance industry knowledge (Preferred)

Minimum Skills and Competencies
The following skills and abilities are required. Adjustments can be made for individuals with disabilities.

  • Fully Bilingual (English/Spanish)
  • Must be customer-focused and able to effectively troubleshoot and resolve questions and concerns.
  • Able to multitask and manage multiple systems daily.

Desired Skills

  • Previous experience in insurance customer service.

For this position, we offer up to $ 24,000 MXN. monthly before taxes.

Apply today and be part of our team!

In the event you need assistance or accommodation in completing your online application, please contact Integon via WhatsApp at 664.203.4492

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

Deja que las empresas te encuentrenPublica tu CV