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Join the wave of growth at Maersk! We're not just a company, we're a movement. With a vision larger than the ocean, we're on a mission to connect and simplify our customers' supply chains as a true integrator of container logistics. And we need talented individuals like you to make it happen!

A year of growth, and we're just getting started! Our Global Service Centers (GSC) in Mexico and Brazil have been thriving for over a year now, and we're taking it to the next level. As part of our GSC Americas team, you'll be at the forefront of driving excellence across our global network, collaborating with diverse professionals, and embracing challenges that inspire growth. If you're ready to propel your career with a world leader in transport and logistics, Maersk is your destination. Embark on a journey with us—where your passion will navigate the future of global commerce.

The Opportunity:

We have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers’ supply chain. We count on our people to make it happen.

At Maersk, we're not afraid to drive change or reinvent ourselves. As a result of this, our Global Service Center (GSC) in Asia has partnered with Americas region to create a new GSC hub in the Americas based in Mexico City, Mexico and a dedicated GSC satellite center in Santos, Brazil.

These new locations are designed to enhance our customer experience by being even closer to them, facilitating multi-lingual and scalable talent availability, enable standardization of processes all while supporting our customers’ growing needs.

As an Accounts Receivable Analyst, you will manage our collections process, and will have the opportunity to understand the overall Shipping industry.

We Offer:

We offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award-winning talent development initiatives.

Energizing and pioneering, this is also an environment that keeps you motivated. You’ll be joining a values-led, genuinely diverse, and talented team that is passionate about being there for employees, and for each other. We strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers.

We have a competitive compensation and benefits package for full-time employees. Our talent policies are recognized world-wide as one of the best in the industry and we continue to look for new ways to invest in our people through ongoing personal and professional development initiatives.

We value the diversity of our talent and will always strive to recruit the best person for the job. We’re proud of that and we see it as a genuine source of strength for building high performing teams.

Key Responsibilities:

• Manage collections for our internal customer (countries, cluster, business unit).
• Perform customer-trends analysis, required payments and disputes resolution.
• Align processes with internal teams (such as: cash applications, invoicing, disputes management, sales, among others) to ensure a timely resolution of our customers’ queries and issues.
• Maintain close contact with our customers via outbound telephone calls and other forms of communication to manage queries, requests, disputes, among others.
• Highlight potential risks on customers accounts and proactively have create action plans to mitigate said risks.

We are looking for:

• At least 2 years of experience in B2B (business-to-business) collections and/or order-to-cash processes .
• Previous experience in sales or customer service in call centers and/or as BPO (business process outsourcing) is preferred.
• Advanced English Level (oral and written) required
• Academic background in Finance, Accounting, commercial degrees or related fields.
• Proficient in MS Excel
• SAP experience is highly preferred