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Elevate Your Career as an IT Operations Specialist at Icalia Labs

Are you ready to drive operational excellence and client success in a cutting-edge environment? Icalia Labs is seeking a dynamic IT Operations Specialist who excels in project management and client engagement. This role offers an exciting opportunity to become a cornerstone of our innovative team.

Your Role:

Operational Excellence: Develop and execute forward-thinking operational strategies to ensure seamless, impactful results.

Value and Solution Delivery Assurance: Ensure solutions are delivered on time, within scope, and at the highest quality. Champion Agile practices to drive effective project planning and execution.

Risk Management: Proactively identify and mitigate risks to maintain smooth operations, addressing project challenges before they impact outcomes.

Process Optimization: Continuously enhance processes to improve efficiency and effectiveness, supporting the development of new tools and methodologies.

Technical Expertise: Leverage your deep technical knowledge to support operations and ensure superior service delivery.

Team Collaboration: Align operational efforts with client needs by working closely with various stakeholders to enhance service quality and client satisfaction.

Sales and Commercial Support: Validate proposals for feasibility, lead discovery workshops, and assist the Sales Department in creating and pursuing new business opportunities.

Client Relationship Management: Build strong relationships with clients, identify new opportunities, and ensure ongoing satisfaction.

What We’re Looking For:

• Experience: 3+ years of project management experience with a robust understanding of Agile methodologies and Scrum. Proven ability to manage teams and lead diverse, distributed groups.
• Technical Acumen: A solid understanding of software technologies and systems, with experience in managing software development projects.
• Leadership and Communication: Demonstrated leadership skills with the ability to communicate technical concepts clearly to all levels of stakeholders.
• Problem-Solving: Exceptional troubleshooting skills and a track record of resolving complex technical issues.
• Adaptability: Thrive in a fast-paced, dynamic environment with the flexibility to manage shifting priorities.
• Business Acumen: Basic understanding of sales or business development is advantageous. Experience managing large projects with multiple stakeholders and business analysis skills are highly desirable.
• Visa: A valid visa is a plus.

Why Icalia?

• Flexible Work: Enjoy the benefits of remote work.
• Health & Wellbeing: Comprehensive private health and life insurance.
• Dynamic Team: Join a vibrant, forward-thinking team that values your expertise and innovative ideas.

Ready to Make an Impact?

If you’re passionate about technology and operational excellence, and eager to contribute to a leading-edge team, we invite you to apply today. We especially encourage women to bring their perspectives to this role, enriching our diverse team. Take the next step in your career with Icalia Labs—where your expertise can truly shine!

This role reports directly to the CEO.

Tipo de puesto: Tiempo completo

Sueldo: $22,000.00 - $28,000.00 al mes

Beneficios:

• Seguro de gastos médicos mayores
• Seguro de vida

Tipo de jornada:

• Lunes a viernes

Lugar de trabajo: Empleo remoto