Empleos de client associate en Desde casa
- Cadence TranslateHome Office (Desde casa)EmployerActivo hace 3 días·
- LinkedIn, to research your clients and linguists.
- You will need to constantly evaluate profitability and client satisfaction.
- ♀️➡️ Executing.
- CallnovoHome Office (Desde casa)EmployerActivo hace 3 días·
- Provide detailed information about processes to clients.
- Follow up with potential clients to increase their interest and engagement.
- Ver todos los Empleos de Callnovo - empleo en Desde casa - Empleos de Sales Associate en Desde casa
- Búsqueda de sueldos: sueldos de Remote * Full-Time Sales Associate en Desde casa
- RS Consulting GroupHome Office (Desde casa)EmployerActivo hace 7 días·
- Schedule and coordinate installations for clients.
- Address client concerns promptly and ensure satisfaction.
- Suggest process improvements to enhance efficiency…
- Ver todos los Empleos de RS Consulting Group - empleo en Desde casa - Empleos de Client Associate en Desde casa
- Búsqueda de sueldos: sueldos de Admin & Client Care Associate en Desde casa
- Cápita Works - Virtual Assistants in MexicoHome Office (Desde casa)EmployerActivo hace 3 días·
- We're dedicated to matching you with clients who value and celebrate your unique skills.
- Collaborate with partners to obtain accurate cost quotes and generate…
- McEnroe Voice & DataHome Office (Desde casa)EmployerActivo hace 4 días·
- Keep the CRM system updated with client and ticket information.
- Perform general data entry tasks, including maintaining client information and project…
- Ver todos los Empleos de McEnroe Voice & Data - empleo en Desde casa - Empleos de Administrative Associate en Desde casa
- Búsqueda de sueldos: sueldos deAdministrative Associate - McEnroe
- AutoCompleteHome Office (Desde casa)·
- Seeking outbound/inbound customer service associate to answer phone calls, assist customers for our exciting 40-person startup company, and handle general data…
- Ver todos los Empleos de AutoComplete - empleo en Desde casa - Empleos de Customer Service Representative en Desde casa
- Búsqueda de sueldos: sueldos de Customer Service / VA en Desde casa
Ver empleos similares de esta empresaOppiziHome Office (Desde casa)En general, responde en el plazo de 1 día.·- Prepare and present client reports, campaign optimization, and KPIs;
- Meet regularly with clients, provide them with reports, campaign summaries, and more;
- Ver todos los Empleos de Oppizi - empleo en Desde casa - Empleos de Operations Associate en Desde casa
- Búsqueda de sueldos: sueldos de Operations Associate - Mexico EST Time zone en Desde casa
- UnisysHome Office (Desde casa)·
- Empowering our clients to create breakthroughs is our vision.
- Self-starter who can professionally initiate conversations with internal clients and leaders.
- American Express Global Business TravelHome Office (Desde casa)·
- Passion for excellence in client service.
- As an Associate Travel Counselor, you’ll join our highly skilled remote team to learn how to providing outstanding…
- Ver todos los Empleos de American Express Global Business Travel - empleo en Desde casa - Empleos de Travel Consultant en Desde casa
- Búsqueda de sueldos: sueldos de Entry-Level Travel Consultant - Travel Academy en Desde casa
- Ver preguntas y respuestas frecuentes sobre American Express Global Business Travel
- Cápita Works - Virtual Assistants in MexicoHome Office (Desde casa)EmployerActivo hace 3 días·
- We're dedicated to matching you with clients who value and celebrate your unique skills.
- Collaborate with partners to obtain accurate cost quotes and generate…
- FortreaHome Office (Desde casa)·
- Support preparation for client meetings and liaise with clients where appropriate.
- Responsible for providing this service to clients either as a support…
- Ver todos los Empleos de Fortrea - empleo en Desde casa - Empleos de Senior Service Associate en Desde casa
- Búsqueda de sueldos: sueldos deAssociate II, PSS
- Ver preguntas y respuestas frecuentes sobre Fortrea
- RS Consulting GroupHome Office (Desde casa)EmployerActivo hace 4 días·
- Coordinate start dates with clients and new hires.
- Incorporate new hires and clients into our internal systems.
- Salary:* $850-USD 1,000 -USD.
- Ver todos los Empleos de RS Consulting Group - empleo en Desde casa - Empleos de Administrative Associate en Desde casa
- Búsqueda de sueldos: sueldos deAdministrative Associate - RS
- Sofia HealthHome Office (Desde casa)EmployerActivo hace 4 días·
- Sofia Health is a fast-growing marketplace dedicated to connecting clients with wellness providers across various disciplines.
- Attention to detail and accuracy.
- Ver todos los Empleos de Sofia Health - empleo en Desde casa - Empleos de Front Desk Agent en Desde casa
- Búsqueda de sueldos: sueldos de Front Desk Associate en Desde casa
- Glia TechnologiesHome Office (Desde casa)·
- Your expertise will help shape exceptional customer experiences and foster long-lasting partnerships with Glia's clients.
- Glia is an equal-opportunity employer.
- Ver todos los Empleos de Glia Technologies - empleo en Desde casa - Empleos de Associate Consultant en Desde casa
- Búsqueda de sueldos: sueldos deAssociate Conversational Consultant
Ver empleos similares de esta empresaThermo Fisher ScientificHome Office (Desde casa)·- Ability to communicate to deliver outstanding customer happiness to clients and sites.
- Builds and manages relationships with study sites and interface, on…
Job Post Details
Client Service Associate (WFH, Interpretation)
Descripción completa del empleo
About Us
Cadence (www.cadencetranslate.com) is a language services firm servicing the due diligence industry. We started in Beijing in 2014 and the types of clients we serve are expert networks, investment firms, consulting firms and market research firms. We are a remote-first company whose staff is located across multiple countries. Each individual is functionally aligned to one of three time zones (APAC, EMEA, Americas). We strive to promote internally whenever possible, so this is a limited opportunity to join a company that values ambitious and efficient professionals keen to develop their career.
Key Responsibilities
You are a project manager for our interpretation team. Your job title would be Associate on our Client Service team. The full career track associated with this role can be seen on our careers page.
You'll play a key role in ensuring clients' interpretation and market research needs are met with precision and efficiency. Your responsibilities will centre around three core areas: project management, client communication, and ad-hoc recruitment of specialized language professionals. As you master these core functions, opportunities may arise for managing more complex projects, assuming enhanced client-facing roles, and collaborating with Client Service Managers on strategic planning, furthering your growth within the Client Services team.
Our interpretation team covers both remote projects and on-site projects.
Note - this role is to manage interpretation projects, not to actually interpret on behalf of clients.
The Job
You will manage multiple projects per day.
Projects can begin and end on the same day (”I need an interpreter for a call at 8pm tonight”).
Or they can span several weeks (”I am hosting three focus groups in three Chinese cities and need moderators to facilitate the focus groups and translate the output into English”).
Here’s how you will interact with a project:
- Scoping
- You will speak with clients via email, phone, or WeChat about their needs
- You will work with colleagues to ensure the client’s expectations for quality, speed, and cost are met
- You will identify colleagues to assist based on the relevant time zones or regions for the project
- Matchmaking
- Your top responsibility is to identify the best linguist in our community for the client’s objective
- You will need to present that linguists’ experience in a relevant way for the project
- ... or you will need to recruit a new one if there isn’t an ideal match
- You will need to constantly evaluate profitability and client satisfaction
-
- ️➡️ Executing
-
- You will need to sync up expectations between client(s) and linguist(s)
- You may need to chaperone calls to ensure they begin successfully
- You will need to speak with clients after projects to make sure they are satisfied
The tools you’ll be using most often are:
- Salesforce, to coordinate projects
- Front, a tool that sits on top of Gmail, to manage client and linguist communications
- WeCom, to use WeChat to speak with clients and linguists
- LinkedIn, to research your clients and linguists
- Slack, to communicate internally
- Notion, to view our documentation
Key Requirements
- Bachelor’s degree in a related field
- Fluency in English. Fluency in an additional language is a bonus.
- Experience with Salesforce or similar CRM systems
- Excellent written and verbal communication and client service skills
- Strong organizational and multitasking abilities
- Ability to work under pressure in a fast-paced environment
- Ability to work effectively in both independent and team environments
- Goal-oriented, driven, and highly motivated to succeed & take on challenges
- Entry-level to intermediate-level candidates are welcome to apply: any relevant work experience is a plus
Working Hours & Location
- This is a fully-remote role where you can work from home (WFH)
- You will work either APAC, AMER or EMEA business hours, but wherever possible, it will be your local region (eg - LatAm applicants will work AMER hours)
- Afternoon or overnights shifts are available with a commensurate increase in compensation.
Compensation & Benefits
- Salary commensurate with experience
- 15 days annual leave
- Health insurance
- Annual allowance for professional development expenses