Empleos de carter's

You know when a workplace can be fun and forward-thinking!

At Carter's, you can feel the positive energy and possibilities to innovate and grow. You'll surely feel proud to be a part of us because we're a company with the vitality of a new entity looking for people to help us make our future as amazing as our past.

If you have a talent for innovation, a desire to collaborate and a love of celebrating success, start here!

Carter's is an established company with a history dating back to 1865. We are the largest marketer of branded baby and children's apparel in the U.S. and the second largest in Mexico, marketing apparel under two of the most recognized and enduring brands: Carter's and OshKosh B'gosh.

ESSENTIAL JOB FUNCTIONS

World-class customer service

- First point of contact for Carter's customers via phone, email and/or chat.

- Communicate effectively in both written and verbal form with fluency

- Demonstrate strong customer service and sales skills to optimize the experience of each customer contact

- Identify and handle all customer inquiries thoroughly and accurately via phone, email and/or chat as needed by the business.

- Alert management to issues or concerns that require escalation for complete resolution or may indicate a larger underlying problem Educate and recommend Carter's and OshKosh products to the customer maximizing opportunities to sell company products and services.

- Complete necessary documentation to manage customer complaints, uses and subsequent solutions.

- Schedule, assign or act on any required customer follow up in accordance with Contact Center guidelines.

- Resolve customer complaints and concerns to their satisfaction and, if necessary, refer them to a responsible call center agent.

- Use technological tools in accordance with established guidelines.

- Maintain confidentiality of the organization's customer data

- Maintain accurate customer data, including documentation of conversations, issues, customer requests or other pertinent information in Contact Center systems as required.

- Participate in training courses and individual and team meetings to ensure knowledge is up to date.

ABILITY REQUIREMENTS

- High School

- Temporary Project, 4 months

- Minimum 6 months of customer service experience.

- Call center, retail and/or e-commerce experience is a plus.

- Advanced English

Benefits:

- Saving Fund

- 50% Disscount

- Food Coupons

At Carter's we promote a culture of inclusion and an environment of equality and respect, therefore our Talent Acquisition process is aligned to a policy of equality and non-discrimination with a firm commitment to attract, retain, develop and motivate our human talent based on competencies and skills. Carter's provides equal opportunities to all candidates, regardless of race, religion, gender, sexual orientation, marital or conjugal status, nationality or any other situation protected by federal, state or local laws, and does not require medical certificates of non-pregnancy and Human Immunodeficiency Virus (HIV) as requirements for admission, permanence or promotion in employment.

Job Type: Temporary
Contract length: 4 months

Pay: $19,000.00 - $20,000.00 per month

Work Location: Remote