Empleos en Querétaro, Qro.

About this opportunity

The Job Role focuses on the coordination, management and execution of proactive and reactive maintenance activities to ensure that services provided to Operators’ customers are continuously available and performing to Service Level Agreement (SLA) performance levels

What you will do

In this job you will:

• Receives trouble reports from the Operator's Customer Care Center, resolving them to the customer's satisfaction and providing important status on repair and/or restoration activity to the Care Center.
• Responsible for customer-affecting problems detected by other processes or through analysis, including proactively guiding the customer and resolving these specific problems to the customer's satisfaction.
• Manage customer incident functional escalation matrix and follow up with field personnel to ensure on time completion of work orders
• Tracking Customer Order activation, upgrades, rearrangements & deactivation.
• ITIL Knowledge/certified
• Shift role

You will bring

• Excellent command of English and Spanish
• Excellent verbal and written communication
• Technical University background is a plus
• Accuracy and Customer oriented
• Attention to details
• Ability to work autonomously
• Strong cultural awareness
• Ability to handle multiple responsibilities at once by focusing on one task while keeping track of others.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and creativity to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.