ABOUT US
Hello, there! We are The Call Gurus: an elite BPO company dedicated to building tailored lead generations teams for some of the most competitive companies in the USA.
OVERVIEW
A Supervisor is responsible for leading a team of agents to success, supports Lead Generation Specialist (LGS) or sales campaigns while servicing first-party customer service calls and coordinating daily floor activities: this includes maintaining excellent quality and efficiencies, and ensuring all agents adhere to their schedules.
A Supervisor is responsible for creating an employee-focused culture, including: answering questions, providing feedback, and improving performance. Must feel comfortable sending reports for different key performance indicators (KPIs) and should be proficient with Google suite.
REQUIREMENTS
- C1 English proficiency
- 2+ years of related call center Operations Supervisor experience.
- Strong spoken and written communication skills.
DESIRED SKILLS
- Motivate and encourage agents through positive communication and feedback.
- Responsible and available to assist agents while they are “on-the-floor.”
- Meet at least once each week with the team to review past week’s events, including statistics, results, new product information, etc.
- Perform at least one monitoring evaluation with each agent every two weeks.
- Keep track of attendance, daily statistics, paid time off, sick time, etc.
- Present to the Operations Manager a weekly monitoring and performance summary of the team.
- Create a forecast describing the things each agent will be focused upon.
- Create a detailed plan of the way in which you plan to impact your team’s day-by-day performance.
- Truly understand what his agents are facing.
- Review Team performance monthly and quarterly.
- Create effective channels for agent feedback.
OFFER
- Base salary of $18,000 MXN net monthly
- Social security
- INFONAVIT
- FONACOT
- 15 days of holiday bonus
- 12 days of paid vacations
- 25% of vacation gratification
- integralis Corporate Benefits Packet: discounts in over 10,000 establishments, savings with up to 10% of yearly revenue, life insurance in case of accidental dead of $100,000 MXN, psychologist, nutritionist, fitness, yoga, and workout routines
- $1,300 MXN food vouchers monthly (after 6 months)
- $1,600 MXN savings fund monthly (after 6 months)
Job Type: Full-time
Pay: $18,000.00 per month
Work Location: In person
