Empleos en Nuevo Vallarta, Nay.

POSITION: RESERVATION COORDINATOR

REPORTS TO: ASSISTANT RESERVATIONS MANAGER

BASE LOCATION: Nuevo Vallarta

FUNCTION: Execute the individual and group reservation process with excellence, ensuring efficient management, clear communication with clients, and a high hotel occupancy rate.

RESPONSIBILITIES AND ACTIVITIES:

RESERVATION MANAGEMENT

• Fully understand client´s accommodation offers and services, especially room types, packages, and inclusions.
• Receive and manage individual, group, and day pass reservation requests, ensuring a response within a maximum of 24 hours.
• Customer service via phone, email, and WhatsApp Business.
• Advise clients on accommodation options, additional services, and current promotions.
• Prepare and send detailed quotations.
• Register and update reservations in Cloudbeds (PMS), ensuring accuracy in occupancy and rates.
• Process payments for deposits and additional charges through platforms like Stripe and OpenPay. Send confirmations and reminders.
• Ensure the sending of reminders, confirmations, and pre-arrival information emails.
• Handle requests for changes, cancellations, and refunds, applying the established policies.
• Ensure the correct application of reservation and cancellation policies.
• Coordinate with the accounting department for accurate income reporting.

ADMINISTRATION AND INTERNAL COMMUNICATION

• Prepare weekly pre-convention reports for each upcoming group.
• Assist with administrative tasks for the Sales and Reservations Department.
• Assist with editing statistics and accounting reports when necessary.
• Review consistency in rates entered into Cloudbeds with the rate schedule established by management.
• Review promotional plans and correct implementation of discount codes.
• Manage OTA intranet portals such as Expedia, Booking, Tablet Hotels, Airbnb, BookYogaRetreats, etc.

CANDIDATE PROFILE: KEY SKILLS

• Excellent organization.
• Attention to detail.
• Rigorous and adheres to administrative processes.
• Strong written, verbal, and non-verbal communication skills.
• Service-oriented attitude.
• Fast execution.
• Proactive in finding options/solutions.
• Resilience under pressure.
• Empathetic and sensitive.
• High sense of responsibility.

REQUIREMENTS

• English: Minimum 90%.
• Preferably studies and/or professional experience in the United States or Canada.
• Degree in tourism, administration, marketing, or a related field.
• Previous experience in a renowned hotel brand with expertise in high-quality service standards.
• Passion for hospitality services.
• Preferred but not required: Passion for outdoor activities, ecotourism, wellness and personal growth disciplines, balanced life, fitness, and yoga.

TOOLS:

• Cloudbeds (PMS), Zoho CRM, WhatsApp Business, Google Sheets, Google Docs, Asana
• OTA extranets
• Credit card terminals, payment platforms like Stripe, OpenPay, general office equipment.

WORKING HOURS

• Monday to Friday: 8:30 am to 5:30 pm
• Saturday: 8:30 am to 1:30 pm
• Sunday off; however, there is a monthly rotation to cover weekend office shifts.
• Flexibility expected, such as availability for urgent customer needs outside regular hours.

COMPENSATION

• Gross monthly salary: $25,000.00 (Twenty-five thousand pesos 00/100 MXN), paid in two biweekly installments of $12,500.00 (Twelve thousand five hundred pesos 10/100 MXN)
• Grocery vouchers: $1,302.00 pesos monthly, equivalent to $651.00 biweekly, based on worked days.
• Transportation support (the company provides ground transportation services).
• Attendance award: $651.00 (Six hundred fifty-one pesos 00/100 MXN) per fortnight, based on worked days.
• Savings fund: 5% of gross monthly salary, equivalent to $1,250.00 (One thousand two hundred fifty pesos 00/100 MXN) or $625.00 biweekly (Six hundred twenty-five pesos 00/100 MXN).
• Optional savings fund, with a minimum contribution of $100.00 per fortnight, up to a maximum of 30% of the monthly income.
• MXN law benefits.

PRODUCTIVITY BONUS

• Monthly productivity bonus: Paid the Friday following the first fortnight of the next month.

Job Type: Full-time

Pay: $25,000.00 per month

Application Question(s):

• What is your English level?
• Are you able to work onsite?

Experience:

• hospitality: 2 years (Required)
• coordinator: 2 years (Required)

Work Location: In person