C.R. England is hiring for a Road Service Agent (RSA) to assist with Road Service Operations and support fleets assigned to their watch. This position requires regularly updating the department leaders and operations groups, providing well educated decisions on very particular cases and being the point contact between RS Department and Operations. The person in this role interats with C.R. England Operations Group, Service Providers, Drivers, Vendors, RS management team, HR department in Mexico among others. The schedule: work 4 days a week and rest 4 days. (4x4) Day shift, 7AM-7PM
Activities:
- Oversee mechanical breakdowns
- Making outbound and taking inbound phone calls
- Coordinate and schedule service, providing our drivers with an accurate start and completion
- Ensure that our CRE drivers are given the support that is needed daily
- Strong customer service skills
Abilities:
- Ability to resolve conflict in a professional manner
- Providing resolutions to problems in a time-effective manner
- Attention to detail
- Ability to adapt
- Problem-solving
Requirements:
- English proficiency advanced to native
- Location: Querétaro
- Proficiency in Microsoft Office
- Ability to manage multiple operating systems
- Ability with software systems
- Call Center experience
- Mechanical experience
Benefits:
- Mexican Law Benefits
- Salary: 14,500 MXN a month before taxes.
- Food coupons $600 MXN
- Mayor Medical Insurance
- Punctuality bonus
- Savings funds
- Productivity Bonus in USD
Benefits:
- Mexican Law Benefits
- Salary: 14,500 MXN a month before taxes.
- Food coupons $600 MXN
- Mayor Medical Insurance
- Punctuality bonus
- Savings funds
- Productivity Bonus in USD
Weekly and yearly pay estimates are based on 1+ years of experience. For Pay Disclaimer visit: https://www.crengland.com/pay-disclaimer/. For Privacy Policy visit: https://www.crengland.com/privacy-policy/
