Empleos en La Oficina, Chih.

Customer Program Manager

We have a vision larger than the ocean: to be a true integrator of container
logistics connecting and simplifying our customers’ supply chain. We count
on our people to make it happen.
Purpose:
Manages a regional portfolio of projects that both add value and create
competitive advantage for our clients’ business, whilst driving additional
revenue streams into the Damco/ Maersk organization.
Manages the network of Program Managers assigned to Regional Key
Accounts and creates the framework around Cost Optimization, Operational
Excellence, Customer Service, and Innovation.

We Offer:

➢ We offer you exciting career opportunities with an international reach
to further expand your experience through our diversity-focused and
award-winning talent development initiatives.
➢ Energizing and pioneering, this is also an environment that keeps you
motivated. You will join a values-led, genuinely diverse, and talented
team that is passionate about being there for employees, and for each
other. We strive to deliver the right environment for the right people
while fostering a culture of fairness, mutual respect, responsibility, and
care for our business and our customers.
➢ We have a competitive compensation and benefits package for fulltime employees. Our talent policies are recognized worldwide as one of
the best in industry and we continue to look for new ways to invest in
our people through ongoing personal and professional development
initiatives.
➢ We value the diversity of our talent and will always strive to recruit the
best person for the job. We are proud of that, and we see it as a
genuine source of strength for building high-performing teams

Key Responsibilities:

• Service Delivery & Customer Satisfaction
• Drive operational excellence across Maersk product teams.
• Identify and hold operational leadership accountable to customer program deliverables.
• Partner with commercial counterpart for strategic roadmap setting and account growth planning.
• Establish and track goals, metrics, and indicators for success for the global program.
• Demonstrate adaptability and solution engineering for market fluctuations and other supply chain disruptions.
• Network, collaborate, and utilize the global community across all product teams to deliver Maersk’s ‘end to end’ solutions.
• Establish and foster data driven relationships with clients, focusing on joint strategic vision and initiatives, ensuring top to top leadership engagement and support and proper escalation matrices in place where needed.
• Product & Profitability
• Collaborate with responsible operational teams on IOPs and identify optimization or efficiency opportunities.
• Represent the account(s) during business implementation and execution, including onboarding of new Maersk product portfolio, collaborating with internal project owners accordingly.
• Continuously seek to improve and optimize automation initiatives, including maintaining and/or enhancing customer exchange and ai
• capabilities.
• Lead and influence various client teams of the organization across business units
• Create lockstep alignment with commercial counterpart on account initiatives, strategy, and deliverables.

Required Experience & Skills:

• Bachelor Science degree preferably in Business/Logistics/Engineering
• 3+ years’ relevant experience with a proven history in operational
• management
• Committed, independent, and initiative-taking; has enthusiasm for
• challenging work.
• Passion for driving Operational Excellence in business.
• Ability to work in a matrix organization, build strong relationships, and
• influence decision making.
• Proven and sustained record of delivery, with focus on driving results
• through others
• Experience of working with wide variety of complex operational and
• commercial challenges
• Being a collaborator and able to collaborate with local & regional teams
• Knowledge of risk management & Lean tools with the ability to identify activities

You have been reading so far, we’re glad to see you are interested. And if you want to use your skills to make a difference, we look forward to hearing from you.

Apply now!

Join a global leader as we embark on an industry-defining digital transformation that will revolutionize trade!

We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law.

Pay Transparency Notice:

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.