Empleos en Iztacalco, CDMX

Hey there, are you looking for an awesome 100% work-from-home opportunity? Look no further because OneSupport is hiring Overnight Technical Support Representatives!

As part of our team, you'll enjoy lots of perks, like a monthly salary of approximately 25,000 MXN with an approximate 525 MXN remote allowance. Plus, we'll provide you with the paid training you need to succeed in your new role.

What exactly will you be doing in this new role, you ask? As a member of our overnight technical support team, you'll have the opportunity to provide troubleshooting assistance for both residential and business customers, helping them overcome issues like slow internet speeds, outages, and email support. It's a challenging role, but one that's incredibly rewarding - you'll be making a genuine difference in the lives of people who rely on our services every day.

Computer Requirements:

For all Work-at-Home opportunities, we have the following requirements. *Please note that we do not provide hardware/equipment and we are unable to accept Chromebooks.*

• Operating System (OS): Windows 10 or higher – (must be native & activated) OR MacOS (Latest version required & the Mac itself must be no more than 5 years old)
• Processor: 2 Core processor needs a 2.0 GHz minimum clock speed OR 4 Core processor needs a 1.6 GHz minimum clock speed
• RAM: 3GB or higher
• Monitor Size: At least one 15″ or larger monitor (more than one will make things easier)
• USB headset (Hard-wired, not wireless, recommend ensuring Skype-compatible)
• Webcam specifically for your intended work computer (Recommend ensuring Skype-compatible)
• A quiet, distraction-free environment for the duration of your shift minus any breaks

Internet Requirements:

• You must have DSL, Cable, or Fiber internet only – we are unable to accept fixed wireless, hotspot, or satellite internet.
• Internet speeds of at least 2mbps download, 1mbps upload, with ideally less than 100ms ping and jitter to ensure a reliable internet connection (there is an internet speed test linked in the application)
• The ability to have a direct, Ethernet connection to ensure a reliable internet connection

Skills & Other Requirements:

• Able to work between the hours of 1AM - 11AM US CST.
• Typing speed of 40WPM with at least 80% accuracy (there is a typing test linked in the application)
• Sitting or standing at your work station for the duration of your shift minus any breaks
• Multitasking capabilities with the ability to react quickly in a fast-paced environment
• Ability to follow instructions, research and utilize resources, and adapt to changes in procedures
• This job also requires a quiet and distraction-free workspace
• 12+ months in custom development or migration experience in current project
• Must have strong technical skills on MS Dynamics 365 and earlier with online & on-premises environment
• Experience in Workflows, Business Rules, Plugins, Form Customization and CRM Administration, Power Automate, Power apps (Model Driven & Canvas)
• Experience in Workflows, JavaScript s, Plugins, Form Customization, Console jobs and CRM Administration
• Experience In Azure DevOps And ADO Boards
• Experience in MS CRM & 3rd party Integration using Middleware Tools(Kingswaysoft) / API's(REST, ODATA Web API's) /SSIS packages
• You must have good problem solving and analytical skills
• You must have good understanding and clarification of business requirements
• You must be able to think independently and be solution driven

Come join the OneSupport team and start a new career from the comfort of your own home! Discover just how far your passion and determination can take you!

Job Type: Full-time

Pay: $25,000.00 per month

Application Question(s):

• Are you flexible on your availability for example Open to both day shift (AM) and night shift (PM) with/without a preference?

Language:

• English (Required)
• Spanish (Required)

Work Location: In person