Empleos de telemarketing $170,000 en Remote

The Operations Supervisor plays a key leadership role responsible for overseeing and managing the day-to-day activities of an organization or a specific department within an organization. Responsible for planning, directing, and coordinating the operations of an organization or a specific department to ensure smooth and efficient business processes.

This is an onsite job in CDMX, Lomas de Chapultepec.

• Develop and implement operational strategies, policies, and procedures to achieve organizational goals. Including setting, and monitoring SOPs , KPIs and SLAs.
• Collaborate with senior management to align operations with overall business objectives.
• Lead and manage a team of employees, providing guidance, coaching, and performance feedback.
• Foster a positive and collaborative work environment.
• Identify opportunities for process improvement and implement effective solutions to enhance efficiency and productivity.
• Streamline workflow processes and optimize resource utilization.
• Develop and manage budgets for operational activities.
• Monitor and control expenses to meet financial objectives.
• Ensure that products or services meet quality standards and customer expectations.
• Implement quality control measures and continuous improvement initiatives.
• Oversee supply chain management, including procurement, inventory control, and distribution.
• Optimize logistics processes to minimize costs and maximize efficiency.
• Identify and mitigate operational risks.
• Develop and implement contingency plans to ensure business continuity.
• Manage relationships with suppliers and vendors.
• Negotiate contracts and agreements to secure favorable terms.
• Ensure compliance with industry regulations, legal requirements, and company policies.
• Implement and monitor internal controls to minimize risk.
• Communicate effectively with various stakeholders, including senior management, employees, and external partners.
• Facilitate cross-functional collaboration and information sharing.
• Performs other related duties as assigned.

• Bilingual English/Spanish . English is required B2 or C1 level.
• Bachelor's degree in business administration, operations management, or a related field (Master's degree is often preferred).
• At least 4 years of experience in operations management or a related role, preferrably in BPO or call center.
• Strong leadership and interpersonal skills.
• Excellent problem-solving and decision-making abilities.
• Knowledge of industry best practices and emerging trends.
• Proficient in using relevant software and tools.

We offer:

Direct contract, Law Benefits, Private Medical, Life, Dental & Vision Insurance. Career Growth Opportunities.