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Project Coordinator - PC

Join LawRank today and become an integral part of shaping the future of legal marketing while enjoying a rewarding career with ample growth opportunities. Apply now!

• RESUMES MUST BE SUBMITTED IN ENGLISH.
• RESUMES IN SPANISH WILL NOT BE CONSIDERED.

Remote offers Monterrey and Mexicali.

LawRank, a leading legal marketing agency specializing in SEO, PPC, and Web Design and Development, is seeking a skilled and dedicated Project Coordinator (PC) with a strong understanding of serving as a reliable liaison between team members and clients.

This position is pivotal in supporting Project Management Organization by contributing to specific administrative tasks related to assigned projects and actively facilitating seamless communication among team members. If you're passionate about customer service, adept at assisting and committed to ensuring customer success, we want you to be an essential advocate for our clients.

Key Responsibilities:

• Supporting Customer Service Excellence: Act as a passionate customer service advocate and ally, ensuring that client needs are met and exceeded at every stage of the project.
• Contributing to Client Communications: Assist in handling all client communications and managing client requests to foster strong, trusting relationships.
• Active Assistance in Project Oversight: Contribute to understanding clients' organizations and procedures in detail to support effective project management.
• Assisting in Team Collaboration: Support collaboration among various departments and cross-functional internal teams, including SEO and Development teams, to enhance the overall customer experience.
• Providing Hands-On Assistance: Actively contribute to overseeing web development projects and assisting with challenging client requests to ensure successful project outcomes.
• Supporting Content Management: Assist in uploading content and images to WordPress sites, contributing to the overall project delivery process.
• Customer Success Support: Work closely with the sales team to onboard new clients and identify growth opportunities within the territory, actively contributing to long-term customer success.

Requirements:

• Customer Success Experience: 2+ years of experience in customer service, assistant roles, or customer success, demonstrating a strong commitment to advocating for and supporting customers.
• Strong Attention to Detail: Ability to provide meticulous support and assistance with a keen eye for detail.
• Effective Communication Skills: Clear, friendly, and effective communication to ensure customers feel understood and valued. Excellent written and verbal communication skills, enabling effective collaboration with team members and clients alike.
• Passionate Customer Advocate: Genuine passion for providing exceptional customer service and acting as a dedicated ally for clients.
• Client-Centric Approach: Ability to develop strong relationships with customers and key business executives, contributing to overall customer satisfaction and success.
• Problem-solving skills: Experience delivering client-focused solutions to address customer needs and challenges.
• Preferred Digital Marketing Background: A background in SEO and online marketing is preferred but not required.
• Organizational Skills: Exceptionally well-organized with the ability to multitask and handle various responsibilities effectively.
• Positive Attitude: Maintaining a positive, welcoming demeanor to enhance customer satisfaction and loyalty.
• Empathy and Patience: Ability to empathize with clients and customers, understand their needs, and provide thoughtful, patient support.

Preferred Candidate Experience:

• Proficiency in WordPress
• Experience managing website development projects
• Previous work in a digital agency environment
• Ability to review and edit web copy
• Familiarity with SEO principles
• Experience managing and optimizing Google AdWords campaigns.
• High level of English proficiency; bilingualism is a plus.
• Teaching experience is a plus
• Hospitality experience, with a strong focus on supporting customers and clients

Benefits:

• Competitive Compensation: Competitive pay with standard benefits to support your professional growth and development.
• Equipment: Mac equipment is provided to all employees to support your work efficiency and productivity.
• Collaborative Work Environment: Join a collaborative work environment that values your contributions and supports your career advancement.
• Work-Life Balance: Monday to Friday schedule with weekends off to ensure a healthy work-life balance.
• Supportive Culture: Enjoy a friendly and supportive work environment where teamwork and camaraderie thrive.

Join LawRank today and become an integral part of our mission to shape the future of legal marketing while providing unparalleled support and assistance to our valued clients. Apply now to embark on a rewarding career journey with us!

Tipo de puesto: Tiempo completo

Sueldo: A partir de $22,000.00 al mes

Beneficios:

• Opción a contrato indefinido
• Vacaciones adicionales o permisos con goce de sueldo

Tipo de jornada:

• Lunes a viernes

Pregunta(s) de postulación:

• Are you at least a C1 level in English?
• Teacher Experience is a PLUS
• Remote offer for Monterrey and Mexicali.

Escolaridad:

• Licenciatura terminada (Obligatorio)

Experiencia:

• Translator ENG - SPA: 3 años (Obligatorio)
• Teaching: 1 año (Obligatorio)

Idioma:

• Inglés fluido (Obligatorio)

Lugar de trabajo: Empleo remoto